You can refund funds from your (merchant) bank account to customer accounts for:

• Successful payment or settlement transactions processed by Nuvei.
• Transactions not settled by Nuvei (unreferenced refunds).

Transactions Processed by Nuvei

To perform a refund for a successful payment or settlement processed by Nuvei using REST 2.0, send a POST /payments/{payment-id}/refunds or /payments/{payment-id}/settles/{settle-id}/refunds API request with its mandatory parameters and according to these instructions:

• Use the paymentId of the original payment or settlement transaction.
• For settlements, use the settleId of the original settlement transaction.
• The refund amount cannot exceed the original payment or settlement amount.
• The sum of the amount in this refund request plus all previous partial refund requests cannot exceed the original payment or settlement amount. (This is one of the reasons why this method is unsuitable for refunding payouts and winnings.)
• The refund request currency must match that of the original payment or settlement.

Example payments/{payment-id}/refunds  Request

{
  "processingEntityId": "<your processingEntityId>",  
  "amount": 0.5
}

refundId appears in the response and is required if the merchant needs to void the refund.

Example payments/{payment-id}/refunds Response

{
    "refundId": "457801",
    "transactionId": "2110000000010755354",
    "amount": 0.5,
    "currency": "USD",
    "authCode": "348671",
    "result": {
        "status": "approved"
    }
}

Unreferenced Refunds

Merchants can process unreferenced refunds for transactions not settled by Nuvei, with no need for a paymentId. For example, when another PSP settled the original transaction, and the merchant is using Nuvei to process the refund.

To perform an unreferenced refund, send a POST /refunds API request with its mandatory parameters and full credit card details.

Example /refunds Request

{
  "processingEntityId": "<your processingEntityId>",
  "merchantTransactionId": "<ID of the transaction in the merchant system>",  
  "buyerId": "unique customer identifier in your system",
  "amount": 1.5,
  "currency": "USD",
  "buyerDetails": {
    "firstName": "John",
    "lastName": "Smith",
    "billingAddress": {
      "city": "Boston",
      "countryCode": "US"
    }
  },
  "paymentOption": {
    "card": {
      "cardHolderName": "John Smith",
      "cardNumber": "5101081046006034",
      "expirationMonth": "12",
      "expirationYear": "2023"
    }
  }
}

Example /refunds Response

{
    "refundId": 515021,
    "transactionId": "2110000000010953869",
    "amount": 1.5,
    "currency": "USD",
    "authCode": "492575",
    "result": {
        "status": "approved"
    }
}