Neteller

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On this page:
Attributes
  • METHOD TYPEE-wallet
  • PAYMENTS
  • PAYOUTS
  • REFUNDS
  • RECURRING

Introduction

Neteller is an online wallet (e-money service) that allows the merchant to deposit, withdraw, and transfer funds. In addition to this service, merchants can see their personal transactions history and control their account balance. Neteller provides same-day payments and instant cash transfers to and from affiliated merchant sites and between Neteller account holders. Neteller was acquired by the British global payments company PaySafe Group in 2015.

Supported Countries

  • Algeria
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Argentina
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Benin
  • Bermuda
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • Saint Pierre and Miquelon
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Christmas Island
  • Colombia
  • Costa Rica
  • Croatia
  • Cuba
  • Cyprus
  • Chile
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea-Bissau
  • Guyana
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Czech Republic
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Jersey
  • Jordan
  • Kenya
  • Kiribati
  • Kuwait
  • Latvia
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Monaco
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Niue
  • Norfolk Island
  • North Korea
  • Norway
  • Oman
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Réunion
  • Indonesia
  • Romania
  • Russia
  • Saint Kitts and Nevis
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Suriname
  • Svalbard and Jan Mayen Islands
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tanzania
  • Thailand
  • Togo
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Vanuatu
  • Vietnam
  • Virgin Islands
  • Western Sahara
  • Zambia

Supported Currencies

  • AUD
  • CAD
  • DKK
  • EEK
  • EUR
  • GBP
  • HUF
  • INR
  • JPY
  • LTL
  • LVL
  • MXN
  • NOK
  • PLN
  • RON
  • RUB
  • SEK
  • USD

REST 1.0 API

Payment (Deposit) Flow

If you wish to perform a payout transaction in the future, you need to use the same userTokenId and userPaymentOptionId values that are generated in this payment transaction.

To perform a payment using Nuvei REST API integration:

  1. Generate a sessionToken.
    Press here for details.
  2. Perform the payment by sending a /payment request with its mandatory parameters including:
  3. userTokenId
  • amount
  • currency
  • paymentOption.alternativePaymentMethod class containing:
    • paymentMethod: “apmgw_Neteller“
    • nettelerAccount – account email
  • deviceDetails class containing: ipAddress
  • billingAddress class containing: firstName, lastName, country, email
  • userDetails class containing: firstName, lastName, country, email
Example /payment Request
{
  "sessionToken":"<sessionToken from /getSessionToken>",
  "merchantId":"<your merchantId>",
  "merchantSiteId":"<your merchantSiteId>",
  "clientRequestId":"<unique request ID in merchant system>",
  "amount":"200",
  "currency":"USD",
  "userTokenId":"<unique customer identifier in merchant system>",
  "clientUniqueId":"<unique transaction ID in merchant system>",
  "paymentOption":{
    "alternativePaymentMethod":{
      "paymentMethod":"apmgw_Neteller",
      "nettelerAccount":"<account email>"
    }
  },
  "deviceDetails":{
    "ipAddress":"<customer's IP address>"
  },
  "billingAddress":{
    "firstName": "John",
    "lastName": "Smith",
    "country":"US",
    "email":"[email protected]"
  },
  "userDetails":{
    "firstName": "John",
    "lastName": "Smith",
    "country":"US",
    "email":"[email protected]"
  },
  "timeStamp":"<YYYYMMDDHHmmss>",
  "checksum":"<calculated checksum>"
}

After the transaction is processed, Nuvei sends a Direct Merchant Notification (DMN) that includes the result of the transaction to the URL provided in urlDetails.notificationUrl, which Nuvei recommends including in the /payment request.

Payout (Withdrawal) Flow

A payout can only be performed after userTokenId and userPaymentOptionId were generated from a previous payment transaction.

  1. Send a /payout request and include the userPaymentOptionId, which contains the user’s previously stored APM account details.
    Press here for an example.

After the transaction is processed, Nuvei sends a DMN that includes the result of the transaction to the URL provided in urlDetails.notificationUrl, which Nuvei recommends including in the /payout request.

REST API 2.0

Payment (Deposit) Flow

Perform the payment by sending a POST /payments request with the following mandatory fields:

  • buyerDetails.buyerId
  • amount
  • currency
  • paymentOption.alternativePaymentMethod.name = "neteller"
  • paymentOption.alternativePaymentMethod.data class containing:
    • account – Neteller account identifier (for example, email)
  • deviceDetails.ipAddress
  • buyerDetails class containing:
    • firstName
    • lastName
    • email
    • dateOfBirth
  • buyerDetails.billingAddress.countryCode

It is recommended to include urlDetails.webhookUrl to receive the payment result via webhook.

Example POST /payments Request
{
  "processingEntityId": "<processingEntityId>",
  "amount": "10",
  "currency": "EUR",
  "urlDetails": {
    "webhookUrl": "<webhookUrl>",
    "successUrl": "<successUrl>",
    "failureUrl": "<failureUrl>",
    "pendingUrl": "<pendingUrl>"
  },
  "paymentOption": {
    "alternativePaymentMethod": {
      "name": "neteller",
      "data": {
        "account": "[email protected]"
      }
    }
  },
  "deviceDetails": {
    "ipAddress": "192.168.2.38"
  },
  "buyerDetails": {
    "buyerId": "<buyerId>",
    "firstName": "Karen",
    "middleName": "Tromp",
    "lastName": "McClure",
    "companyName": "Morissette",
    "dateOfBirth": "2006-01-26",
    "email": "[email protected]",
    "workPhone": "116057343670121488",
    "billingAddress": {
      "countryCode": "ES"
    }
  }
}
Example Response
{
  "paymentId": "dfc19969ea914d9eb3daab7467ba6bbb",
  "amount": 10,
  "currency": "EUR",
  "transactionType": "Sale",
  "result": {
    "status": "redirect"
  },
  "redirectUrl": "https://api.test.paysafe.com/alternatepayments/v1/redirect?...",
  "paymentOption": {
    "alternativePaymentMethod": {
      "name": "neteller",
      "data": {
        "account": "[email protected]"
      },
      "paymentTokenId": "33e9900e1d2e44e98bc3ac28f837b1e1"
    }
  }
}

After the transaction is processed, Nuvei sends a webhook that includes the result of the transaction to the URL provided in urlDetails.webhookUrl, which Nuvei recommends including in the POST /payments request.

Payout (Withdrawal) Flow

You can initiate a payout in the following ways:

  1. By providing Neteller details in paymentOption.alternativePaymentMethod.
  2. By providing a previously created payment token in paymentOption.paymentToken.

Using Alternative Payment Method Class

  1. Send a POST /payouts request with the following mandatory fields:
    • buyerDetails.buyerId
    • amount
    • currency
    • paymentOption.alternativePaymentMethod.name = "neteller"
    • paymentOption.alternativePaymentMethod.data class containing:
      • account – Neteller account identifier (for example, email)
    • deviceDetails.ipAddress
    • buyerDetails class containing:
      • firstName
      • lastName
      • email
      • dateOfBirth
    • buyerDetails.billingAddress.countryCode

It is recommended to include urlDetails.webhookUrl to receive the payout result via webhook.

Example POST /payouts Request – Using Alternative Payment Method Class
{
  "processingEntityId": "<processingEntityId>",
  "amount": "10",
  "currency": "EUR",
  "urlDetails": {
    "webhookUrl": "<webhookUrl>",
    "successUrl": "<successUrl>",
    "failureUrl": "<failureUrl>",
    "pendingUrl": "<pendingUrl>"
  },
  "paymentOption": {
    "alternativePaymentMethod": {
      "name": "neteller",
      "data": {
        "account": "[email protected]"
      }
    }
  },
  "deviceDetails": {
    "ipAddress": "192.168.2.38"
  },
  "buyerDetails": {
    "buyerId": "<buyerId>",
    "firstName": "Karen",
    "middleName": "Tromp",
    "lastName": "McClure",
    "companyName": "Morissette",
    "dateOfBirth": "2006-01-26",
    "email": "[email protected]",
    "workPhone": "116057343670121488",
    "billingAddress": {
      "countryCode": "ES"
    }
  }
}

After the payout is processed, Nuvei sends a webhook that includes the result of the transaction to the URL provided in urlDetails.webhookUrl, which Nuvei recommends including in the POST /payouts request.

Using a Payment Token

Instead of providing the Neteller account details again, you can use a previously created payment token by sending a POST /payouts request with paymentOption.paymentToken.paymentTokenId.

Example POST /payouts Request – Using a Payment Token
{
  "processingEntityId": "<processingEntityId>",
  "amount": "10",
  "currency": "EUR",
  "urlDetails": {
    "webhookUrl": "<webhookUrl>",
    "successUrl": "<successUrl>",
    "failureUrl": "<failureUrl>",
    "pendingUrl": "<pendingUrl>"
  },
  "paymentOption": {
    "paymentToken": {
      "paymentTokenId": "abc123def456ghi789jkl012mno345pq"
    }
  },
  "deviceDetails": {
    "ipAddress": "192.168.2.38"
  },
  "buyerDetails": {
    "buyerId": "<buyerId>",
    "firstName": "Karen",
    "middleName": "Tromp",
    "lastName": "McClure",
    "companyName": "Morissette",
    "dateOfBirth": "2006-01-26",
    "email": "[email protected]",
    "workPhone": "116057343670121488",
    "billingAddress": {
      "countryCode": "ES"
    }
  }
}

paymentTokenId is typically returned by a successful POST /payments flow and can subsequently be used for payouts

Web SDK

Payment Flow

Follow these steps to perform a payment using Nuvei Web SDK integration.

1. Initiate a session.

Before you can submit payment using the client-side Nuvei Web SDK, you need to send the /openOrder API call.

2. Initialize the Web SDK.

Instantiate the Web SDK with the sessionToken received from the server call to /openOrder.

3. Create an APM payment.

Send a createPayment() request with its mandatory parameters including:

  • paymentOption.alternativePaymentMethod class containing:
    • paymentMethod: “apmgw_Neteller“
    • nettelerAccount – account email
  • deviceDetails class containing: ipAddress
  • billingAddress class containing: firstName, lastName, country, email
  • userDetails class containing: firstName, lastName, country, email
Example createPayment() Request
sfc.createPayment({

  sessionToken: "<sessiontoken>",
  paymentOption: {
    alternativePaymentMethod: {
      paymentMethod: "apmgw_Neteller",
      nettelerAccount: "<Neteller account>"
      }     
  },
  deviceDetails:{
    ipAddress:"<customer's IP address>"
  },
  billingAddress: {
    firstName: "John",
    lastName: "Smith",
    country: "US",
    email: "[email protected]"
  },
  userDetails: {
    firstName: "John",
    lastName: "Smith",
    country: "US",
    email: "[email protected]"
  },
}, function (res) {
    console.log(res);
});

After the transaction is processed, Nuvei sends a Direct Merchant Notification (DMN) that includes the result of the transaction to the URL provided in urlDetails.notificationUrl, which Nuvei recommends including in the /openOrder request.

Withdrawal Flow

For information about the withdrawal flow for WebSDK, see Withdrawal.

Payment Page

Example Payment Page Request

https://ppp-test.safecharge.com/ppp/purchase.do?merchant_id=5970183043540730700&merchant_site_id=238459&user_token=auto&user_token_id=TestNeteller&item_open_amount_1=false&item_min_amount_1=1&item_max_amount_1=410000&item_name_1=Cashier%20Test%20product&item_amount_1=10&item_quantity_1=1&item_discount_1=0&numberofitems=1&total_tax=0&discount=0&total_amount=10.00&currency=EUR&version=4.0.0&encoding=UTF-8&first_name=test&last_name=test&address1=test&city=test&zip=123456&country=AU&phone1=123456&email=TestNeteller%40gmail.com&time_stamp=&checksum=064e5243e60794d9967796d0159875f0&

After the transaction is processed, Nuvei sends a Direct Merchant Notification (DMN) that includes the result of the transaction to notify_url, which Nuvei recommends including in the request.

User Experience

Payment

  1. The user is redirected to the Neteller page.
  2. The user enters the user password.
  3. After logging in, the user confirms the payment, either via email or via mobile.

Email Payment Confirmation

Mobile Payment Confirmation

Configuration Requirements

To fully configure the Neteller account:

  1. Add the Nuvei IP to your Neteller back office by having the merchant log into its account.
  2. Press the ‘Settings’ > ‘Developer Settings’ tab in the NETELLER Merchant Account.
  3. Select the ‘API IP Whitelisting’ section.
  4. Enable secure IPs and add the following IP addresses:
    • 194.247.167.0/24 (production)
    • 195.28.166.0/24 (production)
    • 195.28.167.0/24 (production)
    • 87.120.10.1/24 (production)
    • 87.120.11.1/24 (production)
    • 91.220.189.1/24 (production)
    • 52.16.211.57 (integration)
    • 52.17.110.204 (integration)
    • 52.112.39.133 (integration)
    • 54.242.232.64 (integration)

For more information, contact Neteller Support at [email protected].

Required Details for Neteller MID Setup

The credentials can be found by navigating to the ‘Settings’ > ’Developer Settings’ > ‘API Keys’ page in the ‘Paysafe REST API keys’ section. Select the credentials from the second row of the credentials table, marked as ‘private key’.

The names of the credentials are:

  • Username
  • Password

A merchant needs to configure the following webhook on the Neteller side: https://apm.safecharge.com/Neteller/NetellerNotification.ashx

The confirmation can be done by asking Neteller to configure and setup or by navigating to  ‘Settings’  >  ‘Developer Settings’  >  ‘Webhooks’ in the merchant portal.

Required Details for Neteller Verification Flow Setup

The credentials can be found by navigating to the ‘Settings’  >  ‘Developer Settings’  >  ‘API Keys’ page in the ‘NETELLER REST API keys’ section. The names of the credentials are:

  • Client ID
  • Client Secret
Last update iconLast modified March 2026