On this page:

The Withdrawal Request Report lists your withdrawal requests for a period of time you define up to the previous year. The Withdrawal report contains the status of the request, the financial details of the request, and the date by which the request must be processed. Through the Withdrawal Request report, you can manage requests or drill down further within the request to manage the individual orders within the request.

Generating a Withdrawals Request Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

To generate a Wtihdrawals Request Report:

From the Menu bar, select Operations > Withdrawals > Request.
Press Manage Page Settings to set which and how parameters are displayed in the report.
Select the date range of the report from the dropdown.
Press Filters if you wish to narrow the search parameters for your report.
Press Run Report. The report is displayed according to the settings and filters you have defined or selected.

Withdrawals Request Report

The results are displayed in descending order according to date.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Details Column

The Details column contains two icons:

Press to open a Withdrawal Request screen where you can view the details of the transaction.
Press to open a Withdrawal Request screen where you can manage your pending requests or view previous requests that you have already processed. See Withdrawal Request Screen below for more information.

Actions

The Actions dropdown above the report enables you to perform the following actions to the transactions in the report: Settle, Decline, Approve, and Seal.

The actual actions available for each transaction depends on the type and status of each individual transaction.

The following table describes actions you can perform on pending requests:

Fields	Description	Notes
Settle	When you settle a request, the customer's funds are transferred to their payment method account.
Decline	When you decline a request, the customer's funds are not transferred to their payment method account and the request is canceled.
Approve	When manually processing a request, you can process the withdrawal request in two modes: Single Message mode and Double Message mode.	In Single Message mode, your administrator settles the transaction and the funds are transferred to the customer's account. In Double Message mode, your Control Panel users approve the withdrawal request by selecting the Approve button and the funds are only transferred when your administrator settles the request. Depending on the settings of the Withdrawal configurations, this function may not be available. If your configuration supports double message mode, your Control Panel users can approve a withdrawal request. Approving a request does not settle the funds, rather it indicates that a user has reviewed the request and approved it to be settled by an administrator.
Seal	When the amount of a withdrawal request to be returned to the customer is less than their original deposit, you can use this method to seal the deposit.	Sealing a deposit means that in the Cashier Withdrawal page, the status of the deposit changes from "in process” to “partial”.

Withdrawal Request Screen

The Withdrawal Request screen allows you to perform the four actions mentioned above, as well as manage your pending requests or view previous requests that you have already processed, which then allows you to add deposits and orders to a request.

Settling a Request

In Single Message Mode, all requests are approved once an administrator settles them. In Double Message Mode, after a user or administrator approves the request, the administrator can then settle the request. When a request is settled, the funds are transferred to the customer’s payment method account.

To settle a request:

In the first column of the report, select all the requests to be settled.
Above the report, press Settle and a confirmation pop-up appears.
Press Yes, go ahead to confirm that all the orders of the request are to be settled.
OR
In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Settle above the table to approve the requests and a confirmation pop-up appears.
Press OK to confirm that you want to approve the request.

Declining a Request

Your users or administrator can decline requests. When a request is declined, the status of the request in the Withdrawal page is changed to “declined” and the funds are not transferred.

If your customer wants to transfer funds to their account, the customer must issue a new withdrawal request.

To decline a request:

In the first column of the report, select all the requests to decline.
Above the report, press Decline and a confirmation pop-up appears.
Press Yes, go ahead to confirm that all the orders of the request are to be declined.
OR
In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Decline above the table to approve the requests and a confirmation pop-up appears.
Press OK to confirm that you want to approve the request.

Approving a Request

If your configuration supports double message mode, your Control Panel users can approve a withdrawal request. Approving a request does not settle the request. When your users approve a request, the request remains approved until an Administrator settles the request, at which time the funds are transferred to the customer.

If your configuration is set to Single Message Mode, the request cannot be approved and the Approve button is disabled. In Single Message Mode, the Administrator is responsible for reviewing all requests and settling them.

To approve a request:

In the first column, select the requests you want to approve.
Above the report, press Approve and a confirmation pop-up appears.
Press Yes, go ahead to confirm that you want to approve the request.
OR
In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Approve above the table to approve the requests and a confirmation pop-up appears.
Press OK to confirm that you want to approve the request.

Sealing a Request

When the amount of a withdrawal request to be returned to the customer is less than their original deposit, you can seal the deposit. Sealing a deposit means that in the Cashier Withdrawal page, the status of the deposit changes from “in process” to “partial” and the customer can no longer initiate withdrawal requests from that deposit.

To seal a request:

In the first column, select the requests you want to seal.
Above the report, press Seal and a confirmation pop-up appears.
Press Yes, go ahead to confirm that you want to seal the request.
OR
In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Seal above the table to seal the requests and a confirmation pop-up appears.
Press OK to confirm that you want to seal the request.

Adding Deposits to a Request

When processing orders through a request, you can return a list of a customer’s approved deposits that have not been refunded or were only partially refunded up to the last six months according to their User ID. After displaying the list of available deposits that can be refunded, you can add these deposits to the request as orders and then process the request.

To add a deposit to a request:

In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Candidates. The Candidates table is displayed with a list of pending deposits that you can add to the request.
Select the deposits to be added to the request. After you select the relevant deposits, the Process button adjusts the amount to be processed.
After you have defined the amount to be processed, press Process partially.
Press OK to confirm that you want to add the selected orders.

Adding Orders to a Request

Requests can contain sets of orders that you can process individually or as an entire request. Through the Control Panel, you can add pending orders to pending requests and then process that order with the request.

When you add an order, you define the payment method and the amount of that order. Nuvei generates a new Order ID and then displays the order in the Candidates table. You can then process the order separately or as part as the request.

To add an order to a request:

In the Details column of the relevant request, press ; the Withdrawal Request screen opens.
Press Orders. A new row is displayed where you can select the payment method of the order to be added and enter the amount.
Press Process to add the order to the request and a confirmation pop-up appears.
Press OK to confirm that you want to add the order.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report arranged by tabs using Manage Report Settings.

Request Information

Parameter	Description	Notes
Date	Determines according to which set of dates withdrawals are displayed in the report.
Request ID	Displays the Nuvei withdrawal request ID.	Enter the withdrawal request ID in this field when searching for a single withdrawal.
Status	Displays the current status of the request.
Amount	The amount of the requested withdrawal.
Currency	Displays the currency the transaction was processed in.
Last Modified	Displays the date of that the request.
Request Related Orders	Displays the amount of orders related to the given withdrawal request.
Approved Amount	Displays the amount approved for withdrawal.	If the withdrawal has yet to be approved, the amount is listed as ‘0.00’.
Fee Amount	Displays the fee involved in the given transaction.
Merchant Unique ID	Displays the merchant’s unique ID.
Operator Name	The name of the operator involved in the requested withdrawal.

Payment

Parameter	Description
Payment Method	Displays the payment method, which is determined by selecting the checkboxes in the dropdown menu from the Requests Search page.
Account Identifier	Displays the customer’s account ID.

Consumer

Parameter	Description	Notes
Site	Displays site from where the transaction was generated.
IP Country	Displays the country from where the transaction originated.
User ID	Displays the consumer’s ID.
First Name	Displays the consumer’s first name.
Last Name	Displays the consumer’s last name.
Email	Displays the consumer’s email address.
User Token ID	Uniquely identifies the user in the merchant’s system.	The merchant passes this parameter to Nuvei.