The Pre-chargebacks Events Report displays events and transactions for which a potential chargeback was raised, before a formal chargeback/dispute was opened. Merchants can see the event for a particular transaction and its status. This report is relevant for merchants enrolled in the following pre-chargeback programs offered by Nuvei:

• Ethoca Alerts (owned by Mastercard)
• Rapid Dispute Resolution (RDR) by Verifi (owned by Visa)
• Order Insight by Verifi

With Ethoca Alerts and with RDR, merchants can enroll in these programs for both Nuvei transactions and for transactions not processed by Nuvei. Therefore, the Pre-chargeback Events Report can help merchants manage their entire pre-chargeback activity in one platform.

Ethoca Alerts

Ethoca Alerts is a collaboration-based solution to prevent disputes and fight fraud.

Ethoca network connects issuers, acquirers, and merchants by sharing fraud and dispute data. By receiving real-time fraud alerts (on Mastercard transactions and also on Visa transactions to a certain extent), merchants can quickly identify fraud, adjust disputed orders, issue refunds, and prevent the need for chargebacks.

Upon receiving an alert, merchants have a 48-hour window before a chargeback occurs, during which they can send their decision regarding the case to Ethoca and halt the chargeback process. Merchants can also set a rule to automatically refund transactions up to a threshold amount.

Nuvei can easily connect merchants to Ethoca alerts for both transactions that were processed by Nuvei and transactions that were not processed by Nuvei.

In the Pre-chargebacks Events report, the following values for the Event Type report parameter appear for Ethoca events:

• Alert: Alert for a Nuvei transaction.
• External Alert: Alert for a transaction not processed by Nuvei.

RDR

Rapid Dispute Resolution by Verifi is a fully automated dispute management solution for Visa transactions. It facilitates seller, issuer, and acquirer collaboration to resolve unnecessary disputes at the pre-dispute stage.

When enrolling in RDR, merchants set rules that, if a potential chargeback is raised, determine whether a transaction can be refunded before becoming an actual chargeback.

Merchants can manage all of their RDR activity in one place by enrolling in RDR via Nuvei for transactions processed by Nuvei and for transactions not processed by Nuvei. When enrolled in RDR via Nuvei, cases are handled completely automatically, without merchant involvement, and based on the pre-defined rules.

In the Pre-chargebacks Events report, the following values for the Event Type report parameter appear for RDR events:

• RDR: Successful RDR event for a transaction processed by Nuvei.
• RDR Failure: Unsuccessful RDR event for a transaction processed by Nuvei; a refund could not be processed. Based on the rules set by the merchant when it enrolled in RDR, the transaction could not be refunded and RDR was not triggered.
• External RDR: Successful RDR event for a transaction not processed by Nuvei.
• External RDR Failure: Unsuccessful RDR event for a transaction not processed by Nuvei; a refund could not be processed. Based on the rules set by the merchant when it enrolled in RDR, the transaction could not be refunded and RDR was not triggered.

Order Insight

Order Insight by Verifi sends to Nuvei inquiries raised by issuers to retrieve data regarding Visa transactions. Nuvei automatically responds to the inquiries, providing additional data on the transaction directly to the issuer. The data can help cardholders recognize these transactions, which reduces the chances of a chargeback.

In the Pre-chargebacks Events report, the following value for the Event Type report parameter appears for Order Insight events:

• Inquiry: Real-time event automatically responded to by Nuvei.

Generating a Pre-chargebacks Events Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

To generate a Pre-chargebacks Events Report:

1. On the main menu bar, press Risk > Pre-chargebacks > Events.
2. Press Manage Page Settings to set which and how parameters are displayed in the report.
3. Select the date range of the report from the dropdown.
4. Press Filters if you wish to narrow the search parameters for your report.
5. Press Run Report. The report is displayed according to the settings and filters you have defined or selected.

Pre-chargebacks Events Report

The results are displayed in descending order according to date. For information regarding an icon displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Links Column

From the search results, you can press the icons in the Links column to see more information regarding the specific event.

• Press  to open the Request Parameters window.
  If the parameters are empty, it indicates that Nuvei did not receive the parameters from the issuer.

• Press to open the Transaction Lifecycle window, which shows a summary of all the transaction details arranged by informational tabs, as well as a history of the transaction as it relates to other transactions (if relevant).
  The Transaction Lifecycle is only available for events successfully processed by Nuvei.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report arranged by tabs using Manage Report Settings.

Request Parameters

For Order Insight inquiries and Ethoca alerts, this window displays the parameters the issuer sends Nuvei in the event request. These parameters help Nuvei recognize the transaction in our database and send the proper response with the data.