Exceptions Report

On this page:

Generating an Exceptions Report
Exceptions Report
- Linkage Column
- Report Parameters

The Exceptions Report is based on the Transactions Report, but it displays only exceptions:

Transactions that resulted with an error
Transactions that resulted with a filter error
Transactions that have been manually modified
Transactions that have been manually inserted

The report is available for the following roles: Management, Operations_Actions, and Operations_ReadOnly (see Roles).

Generating an Exceptions Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

To generate a Exceptions Report:

From the Menu bar, select Operations > Exceptions.
Press Manage Page Settings to set which and how parameters are displayed in the report.
Use the available filters (four checkboxes and two dropdowns) if you wish to narrow the search parameters for your report.

Selecting or clearing all four checkboxes returns the same results.
Press Run Report. The report is displayed according to the settings and filters you have defined or selected.

The results are displayed in descending order according to date. For information regarding an icon displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Linkage Column

The Linkage column contains two icons:

Press to open the Transaction Lifecycle window, which shows a summary of all the transaction details arranged by informational tabs, as well as a history of the transaction as it relates to other transactions (if relevant).

The Transaction Lifecycle is only available for events successfully processed by Nuvei. For a description of the various parameters that are displayed in the Lifecycle window, see Report Parameters.
Press to show a summary of all the transaction details arranged by the same informational tabs as in the Transaction Lifecycle window.

Just above the report table is the Actions button, which allows you to perform various actions for the specific transaction (see Actions).

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report arranged by tabs using Manage Report Settings.

Transaction

Parameter	Description	Notes
Date	The date and time when the transaction was submitted.	The selected time range from the previous three years’ transactions that are to be searched. General reports (without using any search parameters) can be generated in intervals of up to six months. The date range for searches of specific parameters may be up to 12 months. This field is always displayed.
Transaction ID	The Nuvei transaction ID.	When searching for a specific transaction, the Date Range value is ignored and the results of your transaction search are displayed for the past 180 days. This field is always displayed.
Transaction Type	The transaction type of the transaction.	By default, six kinds of financial transactions are selected. This means that only transactions that have financial impact are presented by default. To view additional transaction types, you can select transactions listed under Others or you can use “Select All”.
Currency	The (original) currency of the transaction.	This may be different from the final currency of the transaction when the transaction is converted to another currency.
Amount	The (original) amount of the transaction.	This may be different from the final amount of the transaction when the transaction is converted to another currency.
Transaction Result	This field indicates the result of a transaction.	When the transaction was modified, this field indicates the initial status of a transaction and then any subsequent changes. If a transaction does change status, a link to the related transaction appears in the Related Transaction ID field. This field is always displayed.
Acquiring Bank	The acquirer bank or APM involved in the movement.
Multi-client	The multi-client account in which the transaction was processed.	Multi-client accounts are made up of client accounts, each with their own transactions.
Modification Reason	When displaying modified transactions, displays the reason the transaction was modified.	If the Is Modified filter is set to No, this filter is disabled.
Client Name	The name of the Merchant account that was set in the payments Gateway and is associated with the transaction.
Site Name	Cashier site ID created by Nuvei.
APM Reference	The reference number of the APM used for the transaction.
Client Unique ID	The ID of the transaction in the merchant’s system.	This value must be unique. This field is always displayed.
Is Partial Approval	Defines whether partial approval was executed.	Possible values: Yes or No
Bank Transaction ID	A transaction ID provided by the APM or bank.
Auth Code	The transaction's authorization code provided by the issuer bank.
Custom Data	Any custom data you want displayed in the transaction details in the report.
Is Credited	Indicates if the transaction was credited or not.
Credit Type	The type of credit for transactions in which the customer was credited.	Refund – The customer is credited up to the full amount of the original transaction. Payout – The customer can be credited up to or beyond the original transaction. Fast Payout – The customer can be credited up to or beyond the original transaction within 30 minutes. Not a credit – When the transaction is not a refund or a payout.
Is Modified	Indicates if the transaction was modified.	If this filter is set to No, the Modification Reason filter is disabled.
Is Manually Modified	Transactions with results that were manually modified by Nuvei's operation team following mismatches/reconcillation.
Is Manually Inserted	Transactions that were not sent by the merchant but manually inserted by Nuvei's Operation team.
URL	The name of the site as defined by you through the customSiteName parameter.	If not defined, it is the name as configured in the Nuvei system.
ARN	The Acquirer Reference Number associated with the transaction.
Provider Decline Reason	Decline reason as returned by the Provider’s API.
Descriptor	Transaction’s merchant identifier for card statement.
Exception Reason	Reason for Exception

Payment

Parameter	Description	Notes
Name on Card	The customer's name as it appears on their credit/debit card.
Payment Method	The icon of the payment method used for the transaction.
PAN	First digit and last four digits of the credit card.	For example: 4***********7917 In Filters, the merchant can use the buttons just above the PAN text box to toggle between Credit/Debit Card and Alternative Method.
Issuer Bank	The name of the issuer bank for credit card transactions.
Issuing Country	The location of the credit or debit card provider.	This icon represents the country's flag. You can place your mouse over the flag to see the country's name in a tooltip.
BIN	The first six digits of the credit/debit card that identifies the issuing institute.
Card Type	Indicates what kind of card was used.	Possible values: Debit Debit anonymous prepaid Debit prepaid Credit
Expiration Date	The expiration date of the payment card.

Consumer

Parameter	Description	Notes
Email Address	The customer's email address.	You can view transactions that have been processed for the customer for the previous year by entering the customer's email address and changing the Date Range of the report.
IP Address	The customer's IP address.
IP Country	The country where the IP address is located.
User Token ID	Uniquely identifies the user in the merchant’s system.	The merchant passes this parameter to Nuvei.
User ID	The customer's ID that you assigned to the customer.	You can view specific users that have processed transactions according to their User ID in the previous year by entering the User ID and changing the Date Range.