The Withdrawal Request Report lists your withdrawal requests for a period of time you define up to the previous year. The Withdrawal report contains the status of the request, the financial details of the request, and the date by which the request must be processed. Through the Withdrawal Request report, you can manage requests or drill down further within the request to manage the individual orders within the request.
Grid Columns
The Grid Columns menu displays all the available parameters you can display in the Withdrawals Request Report. Parameters that are checked but greyed out are always displayed. Parameters that are highlighted with the checkbox are displayed by default. The selected options in the Grid Columns menu determine the information to be displayed in the report. The parameters are described below in Report Parameters.
Generating a Withdrawals Request Report
From the withdrawal request search page, you can display withdrawal requests according to specific filters such as currency, payment method, and User ID. By entering a value into any field, only the relevant transactions are displayed.
When generating a withdrawal report, define the details displayed in the report through the Grid Columns menu and what transactions are displayed according to filters in the Request Search page.
To generate a Withdrawals Request Report:
- On the main menu bar, press Operations > Withdrawals > Request.
- Press Grid Columns to set which parameters are displayed in the report.
- Press the filters you wish to use to narrow the search parameters for your report.
- Press Run Report. The report is displayed according to the settings and filters you have defined or selected.
Withdrawals Request Report
The results are displayed in descending order according to date. For information regarding an icon displayed in the report, scroll over the icon to display a tooltip.
Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.
You can export your report to Excel or CSV, or PDF format, as well as create, schedule, and manage queries. For general information regarding Control Panel searches, please see Reports.
After you generate a Withdrawal Request Report, you can manage your pending requests or view previous requests that you have already processed. See Managing Withdrawal Requests below for more information.
In addition, you can view the transaction details page and see the available actions relevant to the request by pressing the of the desired transaction.
Report Parameters
This section provides tables that describe the parameters that can be selected to be displayed in the report.
Request Information
Parameter | Description | Notes |
---|---|---|
Date | Determines according to which set of dates withdrawals are displayed in the report. | |
Request ID | Displays the Nuvei withdrawal request ID. | Enter the withdrawal request ID in this field when searching for a single withdrawal. |
Site | Displays site from where the transaction was generated. | |
Status | Displays the current status of the request. | |
Amount | The amount of the requested withdrawal. | |
Currency | Displays the currency the transaction was processed in. | |
Country | Displays the country from where the transaction originated. | Use the checkboxes from the dropdown menu on the Requests Search page to select multiple countries. |
Last Modified | Displays the date of that the request | |
Request Related Orders | Displays the amount of orders related to the given withdrawal request. | |
Approved Amount | Displays the amount approved for withdrawal. | If the withdrawal has yet to be approved, the amount is listed as ‘0.00’. |
Fee Amount | Displays the fee involved in the given transaction. | |
Merchant Unique ID | Displays the merchant’s unique ID | |
Operator Name | The name of the operator involved in the requested withdrawal. |
Payment Information
Parameter | Description |
---|---|
PM Name | Displays the payment method, which is determined by selecting the checkboxes in the dropdown menu from the Requests Search page. |
Account Identifier | Displays the customer’s account ID. |
Consumer Billing Information
Parameter | Description | Notes |
---|---|---|
User ID | Displays the consumer’s ID. | |
First Name | Displays the consumer’s first name. | |
Last Name | Displays the consumer’s last name. | |
Displays the consumer’s email address. | ||
User Token ID | Uniquely identifies the user in the merchant’s system. | The merchant passes this parameter to Nuvei. |
Managing Withdrawal Requests
After you generate a Withdrawal Request Report, you can manage your pending requests or view previous requests that you have already processed. Above the listed withdrawal requests are four buttons: Settle, Decline, Approve, and Seal, which represent the four actions that can be performed. These buttons also appear when you open a Withdrawal Request from a Withdrawal Report as described above.
The following table describes actions you can perform on pending requests:
Fields | Description | Notes |
---|---|---|
Settle | When you settle a request, the customer's funds are transferred to their payment method account. | |
Decline | When you decline a request, the customer's funds are not transferred to their payment method account and the request is canceled. | |
Approve | When manually processing a request, you can process the withdrawal request in two modes: Single Message mode and Double Message mode. | In Single Message mode, your administrator settles the transaction and the funds are transferred to the customer's account. In Double Message mode, your Control Panel users approve the withdrawal request by selecting the Approve button and the funds are only transferred when your administrator settles the request. Depending on the settings of the Withdrawal configurations, this function may not be available. If your configuration supports double message mode, your Control Panel users can approve a withdrawal request. Approving a request does not settle the funds, rather it indicates that a user has reviewed the request and approved it to be settled by an administrator. |
Seal | When the amount of a withdrawal request to be returned to the customer is less than their original deposit, you can use this method to seal the deposit. | Sealing a deposit means that in the Cashier Withdrawal page, the status of the deposit changes from "in process” to “partial”. |
Adding Deposits to a Request
When processing orders through a request, you can return a list of a customer’s approved deposits that have not been refunded or were only partially refunded up to the last six months according to their User ID. After displaying the list of available deposits that can be refunded, you can add these deposits to the request as orders and then process the request.
To retrieve a list of orders in a request:
- In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed.
- In the Withdrawal Request screen, press Candidates. The Candidates table is displayed with a list of pending orders you can add to the request.
- Select the orders to be added to the request. After you select the relevant orders, the Process button adjusts to the amount to be processed.
- After you have defined the amount to be processed, press Process partially.
- Press OK to confirm that you want to add the selected orders.
Adding Orders to a Request
Requests can contain sets of orders that you can process individually or as an entire request. Through the Control Panel, you can add pending orders to pending requests and then process that order with the request.
When you add an order, you define the payment method and the amount of that order. Nuvei generates a new Order ID and then displays the order in the Candidates table. You can then process the order separately or as part as the request.
To add orders to a request:
- In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed.
- In the Withdrawal Request screen, press Orders. A new row is displayed where you can select the payment method of the order to be added and enter the amount.
- Press Process to add the order to the request and a confirmation pop-up is displayed.
- Press OK to confirm that you want to add the order.
Settling a Request
In Single Message Mode, all requests are approved once an administrator settles them. In Double Message Mode, after a user or administrator approves the request, the administrator can then settle the request. When a request is settled, the funds are transferred to the customer’s payment method account.
To settle a request:
- From the Withdrawal Requests Search page, filter the requests you want to settle.
- Press Run Report and the report is processed and displayed.
- In the # column of the report, select all the requests to be settled.
- Above the report, press Settle and a confirmation pop-up appears.
- Press Yes, go ahead to confirm that all the orders of the request are to be settled.
OR
In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed. - Press Settle above the table to approve the requests and a confirmation pop-up appears.
- Press OK to confirm that you want to approve the request.
Declining a Request
Your users or administrator can decline requests. When a request is declined, the status of the request in the Withdrawal page is changed to “declined” and the funds are not transferred.
If your customer wants to transfer funds to their account, the customer must issue a new withdrawal request.
To decline a request:
- From the Withdrawal Requests Search page, filter the requests you want to decline.
- Press Run Report and the report is processed and displayed.
- In the # column of the report, select all the requests to decline.
- Above the report, press Decline and a confirmation box is displayed.
- Press Yes, go ahead to confirm that all the orders of the request are to be declined.
OR
In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed. - Press Decline above the table to approve the requests and a confirmation pop-up appears.
- Press OK to confirm that you want to approve the request.
Approving a Request
If your configuration supports double message mode, your Control Panel users can approve a withdrawal request. Approving a request does not settle the request. When your users approve a request, the request remains approved until an Administrator settles the request, at which time the funds are transferred to the customer.
If your configuration is set to Single Message Mode, the request cannot be approved and the Approve button is disabled. In Single Message Mode, the Administrator is responsible for reviewing all requests and settling them.
To approve a request:
- From the Withdrawal Requests Search page, filter the requests you want to approve.
- Press Run Report and the report is processed and displayed.
- In the # column, select the requests you want to approve and press Approve above the table to approve the requests and a confirmation pop-up appears.
- Press Yes, go ahead to confirm that you want to approve the request.
OR
In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed. - Press Approve above the table to approve the requests and a confirmation pop-up appears.
- Press OK to confirm that you want to approve the request.
Sealing a Request
When the amount of a withdrawal request to be returned to the customer is less than their original deposit, you can seal the deposit. Sealing a deposit means that in the Cashier Withdrawal page, the status of the deposit changes from “in process” to “partial” and the customer can no longer initiate withdrawal requests from that deposit.
To seal a request:
- From the Withdrawal Requests Search page, filter the requests you want to seal.
- Press Run Report and the report is processed and displayed.
- In the # column, select the requests you want to seal and press Seal above the table to seal the requests and a confirmation pop-up appears.
- Press Yes, go ahead to confirm that you want to seal the request.
OR
In the Action column of the relevant request, press ; the Withdrawal Request screen is displayed. - Press Seal above the table to seal the requests and a confirmation pop-up appears.
- Press OK to confirm that you want to seal the request.