Nuvei’s Payment Recovery feature allows merchant to create new rules and conditions that will be applicable, if the payment is declined. This feature also allows the merchant to set custom message (in preferred languages) to be displayed on the payment page to the customer, when the payment is declined.
To view the Payment Recovery page, select Payment Page>Payment Recovery from the Menu Bar.
Creating a New Rule Set
Creating a New Rule set is four step process wherein merchants create new rule set at the initial state (Zero state). Once a rule set is created, merchant can create new rules, add custom text and messages and at the final stage, link sites to the rule set. The four-step process that opens up in the pop-up are as follows:
- Rule Set Name: Merchant needs to enter Rule Set Name (up to 100 characters) and Description (up to 250 characters).
- Add Rules: Merchant needs to create a new rule or duplicate existing rules. Please refer to Creating a New Rule section for details.
- Add Text & Translations: The Texts & Translations section will allow you to customize the text for the decision and the condition you have selected in the previous stage (Add Rules). By default, the language for the payment recovery pop-up is English.
- Select Sites: It consists of drop-down list populated with Site Names related to the multi. Multiple selection can be made with option to search.
Creating a New Rule
Creating a new rule is a four-step process where information needs to be filled in the area.
- Rule Name: Merchant needs to enter Rule Name (up to 100 characters)
- Conditions: It has three input fields:
- List of Services: Dropdown selections from the service parameters.
- Operator
- Service: Populated with list of available service selected in first dropdown or input field to enter for amount or BIN. Below is the list for possible values:
Service Parameter
(Column 1)Operator
(Column 2)Services
(Column 3)Notes Country In
Not InAll available countries. Drop down multiple selection. Currency In
Not InAll available currencies. Drop down multiple selection. Language Equal to
Not equal toAll available languages. Drop down multiple selection. Payment method In
Not InAll available payment methods Drop down multiple selection. Provider error code Equal to
Not equal toAll available errors. All error code names are represented along with their code. For example: (15) Insufficient funds. BIN Equal to
Not equal toFree Text User platform Equal to
Not equal toPossible Values:
Desktop
Mobile
TabletAmount Equal to
Not equal to
Greater than
Less than to
Greater than or equal to
Less than or equal toFree Text Amount service will be provided with ability to add it multiple times with different operator.
- Popup Title and Message Body: This correlates to Text and Translation part. There will be fields to enter Popup Title and Message Body.
- Action Buttons: In case the card holder gets an additional decline on the same rule criteria, this feature will resent the configuration for the next attempt.
You can add up to three options, however you need to enter at least one condition. Each option will have three retry attempts.
Below is the list of options which can be selected:
Option Notes Try Again Allows the end user to attempt to complete the deposit using the same details used in the previous attempt. Try {next payment method} The additional payment method populated is based on the service logic that populated the next available payment method for the specific user according to the gallery of the user on the payment page. Select another option Pop-up closes and the end user is redirected to the payment homepage. Try {Fixed payment method} Allows merchant to select from the payment methods that are already configured in their account. Try lower amount Allows the end user to attempt to complete the deposit by entering a lower amount using the same details from the previous attempt. Contact Issuer Bank {Issuer Name} Allows the end user to contact the issuer bank. The issuer name is populated by the service as per the transaction. When pressed, the pop-up is closed, and a Post message should be sent to the merchant asking to redirect the user to the issuer. Contact support When clicked, the pop-up is closed, and a post message is sent to the merchant instructing them to redirect the user to the merchant’s support.
Merchant can fill their email ID and Phone number in the input fields.Redirect Allows the end user to redirect to a URL. When pressed, a new tab with the URL is presented as per merchant configuration. Merchant can add URL in the input field.