Nuvei’s Payment Recovery feature allows the merchant to create new rules and conditions that apply if the payment is declined. This feature also allows the merchant to set a custom message in a preferred language to be displayed on the payment page to the end user when the payment is declined.

To open the Payment Recovery page, select Payment Page>Payment Recovery from the Menu Bar.

Creating a New Rule Set

Creating a New Rule set is a four-step process wherein merchants create a new rule set at the initial state (zero state). Once a rule set is created, the merchant can create new rules, add custom text and messages, and, at the final stage, link sites to the rule set. The four-step process that opens up in the pop-up is as follows:

Step 1: Rule Set Name

Enter Rule Set Name (up to 100 characters) and Description (up to 250 characters).

Step 2: Link Sites

Select which sites to link to a specific rule set. Multiple selections can be made with the option to search.

Step 3: Add Rules

This step consists of five screens:

1. Rule Name: The merchant needs to enter a Rule Name (up to 100 characters).
2. Conditions: There are three input fields:
   1. Parameter: A dropdown list of parameters.
   2. Operator
   3. Options: A list of available options of the selected parameter.
      

      Parameter (Column 1)	Operator (Column 2)	Options (Column 3)	Notes
      Country	In Not In	All available countries.
      Currency	In Not In	All available currencies.	The merchant should only select currencies that are configured in their account.
      Language	Equal to Not equal to	All available languages.
      Payment method	In Not In	All available payment methods	The merchant should only select payment methods that are configured in their account.
      Provider error code	Equal to Not equal to	All available errors.	These are the decline error codes. All error code names are represented along with their code. For example: (15) Insufficient funds.
      BIN	Equal to Not equal to	Only numeric values.
      User platform	Equal to Not equal to	Possible Values: Desktop Mobile Tablet
      Amount	Equal to Not equal to Greater than Less than to Greater than or equal to Less than or equal to	Free Text	Amount is provided with the ability to add it multiple times with a different operator.

      
      
      A rule set can have only the “AND” condition between its rules.

3. Recovery Decision Message
   1. The Pop-Up Title and Message Body that are displayed to the cardholder on the payment page when the transaction is declined. This correlates to the Text & Translation screen.
      
      
      One combination of text and translation is applicable to only one rule.

4. Action Buttons: If the cardholder gets an additional decline on the same rule criteria, this feature presents the configuration for the next attempt.
   You can add up to three options; however, you need to enter at least one condition. Each option has three retry attempts.
   Below is a list of options that can be selected:
   

   Option	Notes
   Try Again	Allows the end user to attempt to complete the deposit using the same details used in the previous attempt.
   Try {next payment method}	The additional payment method populated is the following available payment method for the specific user on the payment page.
   Select another option	Pop-up closes and the end user is redirected to the payment homepage.
   Try {Fixed payment method}	Allows merchant to select from the payment methods that are already configured in their account.
   Try lower amount	Allows the end user to attempt to complete the deposit by entering a lower amount using the same details from the previous attempt.
   Contact Issuer Bank {Issuer Name}	Allows the end user to contact the issuer bank. The issuer name is populated by the service as per the transaction. When pressed, the pop-up is closed, and a Post message should be sent to the merchant asking to redirect the user to the issuer. Relevant for cards only.
   Contact support	When clicked, the pop-up is closed, and a post message is sent to the merchant instructing them to redirect the user to the merchant’s support. Merchant can fill their email ID and Phone number in the input fields.
   Redirect	Allows the merchant to redirect to a URL. When pressed, a new tab with the URL is presented as per merchant configuration. Merchant can add URL in the input field.

5. Text & Translations: This screen allows you to customize the text for the decision and the condition you have selected previously. By default, the language for the payment recovery pop-up is English.

Payment Recovery Interface

Filters

The following filters are available:

Main Grid Columns

Using the buttons in the Main Grid, you can Edit, Duplicate or Delete the Rule Set.

Quick Grid Columns

Press  on the right to open the case Quick grid.

Linked Rules Tab

Column	Description
Priority	Rule priority refers to the order or precedence in which the rules are applied or evaluated in the rule set. Essentially, it determines which rule takes precedence when there are conflicts or overlaps between rules.
Rule Name	The name of the rule.
Rule ID	The ID of the rule.
Update Date	The last date the rule was updated.
Rule Status	On/Off switch to activate the rule.
Actions	–  Edit a rule –  Edit a text & translations –  Preview a rule –  Delete a rule

Linked Sites Tab

Column	Description
Site Name	The name of the site.
Site ID	The site ID in the Nuvei system.
Linked Date	The date the site was linked to the rule set.
Actions	– Unlink a site from the rule set.