The following risk dashboards and risk reports are available through Nuvei’s Control Panel:

Risk Dashboard

The Risk Dashboard allows you to customize its contents and the currency to be displayed. The contents are divided into three categories: Main Dashboard, Comparison Graphs, and Overview Dashboard, which are explained in the coming sections.

3D-Secure KPI Report

This report displays four transaction key performance indicators (KPIs) according to 3D version and issuing bank, which are the critical (key) indicators of merchant 3D secure traffic. The KPIs are shown for the top 10 countries; the top 25 issuers can be viewed.

Pre-chargebacks – Events

The Pre-chargebacks Events Report displays transactions processed through Nuvei or through an external payment service provider (PSP) that have been flagged because they are unrecognized and may be disputed by the end user BEFORE a chargeback/dispute is opened. The merchant can view what the event was for a particular transaction and its status.

Pre-chargebacks – Data Enrichment

The Data Enrichment interface allows merchants to provide both additional or missing information for  transactions processed by Nuvei (internal), and full information for transactions that were processed by another PSP and not through the Nuvei API (external). These transaction details are passed to Visa’s dispute management platform – Visa Resolve Online (VROL).

Chargebacks Report

The Chargebacks Report provides you with both Chargeback Summaries and the specific details regarding each chargeback in your account. The Chargebacks Report is updated daily and enables you to view chargebacks in your account over a given time period during the past year.

Fraud Transactions Report

The Fraud Transactions Report displays all transactions that have been reported as “Fraud” by the issuer banks, and are being considered when measuring compliance with the card schemes’ fraud programs. These transactions may or may not be reported as chargebacks.

Client Rules

The Client Fraud Rules tab displays a list of all the rules by which Nuvei rejects a transaction or flags it for manual review. The rules displayed in this list are specific to your account and are used by Nuvei while performing fraud screening for your transactions based on Nuvei’s experience and adjustment to your business model.

KYC Checks Report

Nuvei provides comprehensive KYC (know your customer) transaction reports that contain all the available data regarding your consumer’s KYC status. When end users attempt to prove their identities, they send Nuvei the required information. Nuvei recognizes each attempt to send the required KYC information as either an eKYC or a documentation verification transaction.

Disputes Report

The Disputes Report displays all the disputes that are directly received from Schemes (Visa and Mastercard). The report is updated online and presented immediately.

Risk Configurations

The page currently contains three sections for configuration: Ethoca Alerts Settings, AVS, and CVV.

Risk Alerts – Dashboard

The Risk Alerts Dashboard presents the risk operators performance over a selected period of time to estimate the manual review efficiency in preventing chargeback and fraud reports.

Risk Alerts – User

The Risk Alerts – User Report is a condensed version of the Risk Alerts – Transaction interface, and allows you to search suspicious transactions according to email, User ID, or credit card.

Risk Alerts – Transaction

The Risk Alerts – Transaction Report allows you to be proactive in your risk management, by allowing you to search transactions that have been flagged as suspicious.

Case Management

With Case Management, you can manage all dispute operations from one intuitive console so you can make data-driven decisions with in-depth insights.