Overview

From the menu bar, select ‘Settings’ > ‘Team’. The ‘Team’ screen opens on the ‘Users‘ tab which displays information about the users in your team. A user whose information is grayed-out is disabled.

On the ‘Roles‘ tab, an administrator manages user roles. An administrator can assign role(s), including an Admin role, to a user and can create new role(s). In addition, administrators can perform sensitive actions such as IP whitelisting, Event API configuration, changing Team permissions, and viewing sensitive account keys and account credentials

Users

The section below describes the ‘Users’ tab functionality.

Creating New User Accounts

When an administrator issues a request to create a new user, the administrator defines the username and assigns a role. Once the request is submitted, Nuvei Payment Support Team emails the user new login credentials for accessing the Control Panel.

To create a new user:

1. Press on the Team screen and the Invite New User pop-up appears.
2. Enter the new user information and the desired accounts from the available options listed in the Accounts dropdown menu.
3. From the Role dropdown menu, select the role to assign to the user. (See below for an explanation about available roles.)
4. Press the Save button.
   A confirmation appears confirming the submission of the request.

Filters

By default, the Team page displays all users. However, the following filters help narrow a search:

• Use the Search Users text box to run an alphanumeric search for a specific user by searching within the User, Email, First Name, and Last Name fields.
• Use the Is Active dropdown to narrow your search to only active users or only inactive users.

Actions Column

The Actions column allows you to edit user details, reset a user password, and deactivate/activate a user.

Editing User Details

To edit user details:

1. From the Actions column, press for the relevant user.
2. On the Edit User screen that opens, edit all account data, including using the text boxes and Accounts and Role dropdowns.
   The Is Google 2FA Enabled checkbox appears for users with 2FA activated and is selected by default. If a user is unable to register the 2FA, has trouble linking to a device, or experiences any other problem, the Admin should clear this option and the user instead sees the QR code on the homepage to scan to begin the 2FA process.

   When the Admin checkbox is selected, the user receives Admin permissions and can then create more Admin users. This applies to any new Admin user account opened after January 1, 2022. For an existing merchant, the Admin should contact their Account Manager or Nuvei Payment Support Team to enable this feature.

3. Press Save.
   A confirmation appears to verify that the changes were submitted.
   The Nuvei Payment Support Team emails the user new login credentials for access to the Control Panel.

 

Other Actions

To reset a user password:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.

To deactivate a user:

1. From the Actions column, press  for the relevant user.
2. Press OK to confirm.

To send a 2FA email:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm. An email is sent to the relevant Admin user to allow resetting of the 2FA configuration.

To activate a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm. The user now appears in the Active Users list.
   If a user enters the wrong password 5 times, they become blocked.

To unblock a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.

To delete a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.
   Only inactive users can be deleted.

Roles

Each role is defined by the reports and tools that the user is authorized to view and the actions the user can execute in the Control Panel. A Control Panel user can be assigned one of the following roles:

Action Roles

• Management: The role allows a user access to all menu items as well as the ability to view reports and interfaces and perform any action.
• Finance_Actions: The role grants a user access to the Finance section as well the following reports under the Operations section:
  • Transaction Report
  • Batch ID Summary Report
  • Withdrawal Request Report
  • Withdrawal Orders Report

The reports help finance users with reconciliation. A user can also perform certain actions in the report, such as viewing transaction data, analyzing financial reports, and managing transactions.

• Operations_Actions: The role grants a user access to the operations menu and view transaction data, account configurations, and execute refunds, payouts, and voids from within the Control Panel.
• Risk_Actions: The role allows a user to view transaction data, risk reports, and perform risk-related actions.
• Risk Dispute: The role allows a user to view only the Chargeback Report, Case Management Report and Disputes Report, without any access to other reports, including the Dashboard.
• Commercial: The role authorizes a user to sign the merchant account including for the APM Pricing Management page. Only the Nuvei Payment Support Team can create a user with this role. An Admins can reset the password for a Commercial user, but cannot edit the role, or assign another user to this role.
• Developer only: The role allows a user to configure, manage, and integrate using REST API 2.0 methods as well as perform development and technical tasks. A user with this role can manage API credentials, configure settings, and interact with the Nuvei platform technical interfaces. Only a user with Admin permissions can assign the Developer only role.
• Temp: The role grants a merchant developer temporary and limited access to complete technical onboarding integration on the Control Panel production environment before the merchant starts to process live traffic.
  The Temp role mainly allows a merchant developer to:
  • Retrieve live processing credentials (siteId, merchantId, merchantSecretKey) in order to configure them in the integration.
  • Configure settings to the siteId, such as the redirect URLs (live) and DMN URL.
    
    • The merchant cannot create the Temp user, but can see and edit the role in the Team topic.
    • The user is automatically created by the Nuvei Payment Support Team as part of completing the merchant technical onboarding procedure.
      

Read-Only Roles

There are three read-only roles that have the same permissions as their Action versions without the ability to perform any action on the reports. The roles include:

• Finance_ReadOnly: Limited roles of Finance_Actions
• Operations_ReadOnly: Limited roles of Operations_Actions
• Risk_ReadOnly: Limited roles of Risk_Actions

Custom Roles

In the ‘Team’ menu, on the ‘Roles’ tab, via the ‘Create Custom Role’ button, a merchant can create a custom role by extending the capabilities of an existing role.

A custom role grants an assigned user access to specific page(s) and designated actions. An Admin user can create a custom role and assign the custom role to a new or existing user(s).

Some permissions are exclusive to Admin users only, no matter which roles are assigned. For example:

• • Team Page – Visible only to users with the Nuvei ‘Management’ role and Admin privileges. Cannot be configured via a custom role.
  • Event API – Visible only to an Admin user.
  • Secret Key (under My Integration Settings) – Visible only to an Admin user. Merchant must create a role that includes access to My Integration Settings and assign the user Admin permissions.

Actions on the ‘Roles’ Tab

To create a new custom role, an Admin user does the following:

1. Enters a unique role name as the name of the custom role.
2. Selects report(s) to be included in the role.
3. Configure each report with one of the following:
   • View-only access
   • Full access (including specific actions, which can be restricted per report)

To manage custom roles, the following functionality is provided:

• Edit – Modify name, permissions, and/or reports.
• Duplicate – Create a new custom role based on an existing role. An Admin user must rename the duplicated role.
• Delete – Remove a custom role (only if no user is currently assigned to the custom role). If a user is assigned to the custom role, an error message is provided.

For Nuvei roles, the following functionality is provided: 

• View – See which reports and permissions are assigned to a Nuvei role.
• Duplicate – Create a new custom role based on a Nuvei role (with functionality for renaming and editing the custom role). The Developer Only role and the Temp role cannot be duplicated.
  A user can be assigned to the Developer role only if the REST 2.0 key interface is enabled at the merchant level and the assignment must be done using the Edit Role option in the Users tab.
  The Temp role is assigned exclusively by the Nuvei team.

FAQs