Overview

To view the ‘My Account’ page, select Settings > My Account on the main menu bar.

The ‘My Account’ page contains the following tabs:

• Account Details
• Distributions
• Events Configuration
• Apple Pay Domain Verification
• Finance Configuration

Account Details

On the ‘Account Details’ tab, you can view a table of Merchant Site IDs. In addition, you can toggle the IP Whitelist feature that enables you to grant Control Panel access to specific IP addresses.

The ‘Visibility’ column in the Merchant Site IDs table allows a merchant to select clients and/or sites to be invisible from the ‘Client Name’ and ‘Site Name’ dropdowns, respectively, in the relevant reports in case the clients and/or sites are irrelevant, inactive, and so on.

Distributions

The ‘Distributions’ tab allows you to manage your scheduled distributions, manually run them if they fail, and edit their settings. Admins can also view distributions created by other users on the same account and perform additional actions.

There are two tabs available, depending on your user permission: ‘My Distributions‘ and ‘Account Distributions‘.

My Distributions

The ‘My Distributions’ tab displays the reports scheduled by a logged-in Control Panel user in the various searches and reports. See Scheduling a Query.

• You can select an individual distribution and use the ‘Actions’ dropdown to do one of the following:
  • Run a previously scheduled report manually. Execute a previously scheduled report, without having to wait for the scheduled time. You can specify the date range for the report when running it manually. Once initiated, the report status will be marked as “pending,” and the user can expect to receive the results within the next hour, either via email or in the designated SFTP folder.
    
    Do not manually rerun the report if the action is still pending, as this may cause overlapping actions, duplicate runs, and unnecessary complications.

  • Edit the selected distribution using the scheduling and/or editing interface(s).
  • Delete the selected distribution(s).

Column Name	Description	Notes / Possible Values
Status	Indicates whether the distribution is currently enabled or disabled.	Active – Distribution will run as scheduled. Inactive – Distribution will not run or send files.
Distribution Name	The name assigned to the distribution when scheduling it from the report.	Free-text name defined by the merchant.
Query Name	The saved query that the distribution is based on.	Free-text name defined by the merchant.
Report Name	The report from which the data is generated.	Examples: Transactions Report, Balance Report, etc.
Frequency	How often the distribution runs.	Daily, Weekly, Monthly
Delivery Type	How the report is delivered.	Email, SFTP, Email & SFTP
Format	The file format of the generated report.	CSV, PDF, Excel
Last Run	The date and time when the distribution last executed.	Timestamp (e.g., 30 Jan, 2026 06:00)
Result	The outcome of the last distribution run.	Success – File generated and sent successfully. Failed – Run failed; no file was generated or sent. No Data – Run succeeded but no file was generated because the report contained no data. (Optional: Empty files can be enabled. Contact Nuvei Support for details.)
Next Run	The scheduled date and time of the next execution.	If the last run failed, this shows the next retry. If successful, shows the next scheduled run.

Account Distributions

The ‘Account Distributions’ tab provides a centralized view of all distributions created by all Control Panel users across a merchant account, including your own. Master users can view all distributions that belong to the master users across the account. Multi-client distributions are not displayed and cannot be managed on the ‘Account Distributions’ tab.

Column Name	Description
Multi Client	Indicates whether the distribution is associated with multiple clients under the account.
User Name	The Control Panel user who owns the distribution.
Status	Indicates whether the distribution is active or inactive.
Distribution Name	The name assigned to the distribution.
Query Name	The saved query used to generate the report.
Report Name	The report from which the data is generated.
Frequency	How often the distribution runs (Daily, Weekly, Monthly).
Delivery Type	How the report is delivered (Email, SFTP, Email & SFTP).
Delivery Email Address	The email address(es) configured to receive the report.
Format	The file format of the generated report (CSV, PDF, Excel).
Last Run	The date and time of the last execution.
Result	The outcome of the last run (Success, Failed, No Data).
Next Run	The scheduled date and time of the next execution or retry.

Actions

The following actions can be performed on the ‘Account Distributions’ tab.

• Run – Manually trigger a distribution to generate and send a report immediately.
• Assign – Transfer ownership of a distribution to another Control Panel user within the same account.
  • Assignment is allowed only if the selected user has permission to view the associated report, based on the selected user’s role.
  • If a distribution and its underlying query are created by a Master user, the distribution can be assigned only to another Master user. Assignments to non-Master users are not allowed.
  • Assign copies the query and the assigned user can view the query in the report.
• Delete – Permanently remove a distribution.

SFTP Folder Setup

In addition, beneath the ‘My Distribution’ table, you can establish a connection to an SFTP folder.

To set up an SFTP folder:

1. [Optional] Enter a phone number.
2. Enter a valid non-business (private) email. The email you enter for the SFTP setup must be a different email than the merchant email used on your back-end registration.
3. Enter a valid IP address for the IP whitelist.
4. Press Send Request.

Events Configuration

The Events Configuration tab allows merchants to configure Direct Merchant Notifications (DMNs), also known as a webhooks, for certain event types that may occur in your account. Webhooks are particularly useful for asynchronous events. Rather than requiring you to pull information via our API, webhooks push the information to your server side URL when important events occur.

You can create webhooks for the below event types:

Event Type	Description	Configuration Level
Pre-chargeback Alert	Notifies you that you received an Ethoca alert (Mastercard pre-chargeback), which may require a decision to be made by Nuvei's alerts case management, unless configured to be automatically refunded.	Client
Pre-chargeback Inquiry	Notifies you that you received an Order Insight inquiry (Visa pre-chargeback), which may have been automatically responded to by Nuvei on your behalf.	Client
Chargeback	Notifies you that you have either received a new chargeback, which requires your response, OR that a chargeback status has been updated following your response. Financial implications may be included depending on the chargeback status.	Client
Chargeback/Dispute	Notifies you that you have either received a new chargeback/dispute, which requires your response, OR that a chargeback/dispute status has been updated following your response. Financial implications may be included depending on the chargeback/dispute status.	Client
PayFac Submerchant Creation	Relevant only for payment facilitators, this notification acknowledges that a submerchant account was successfully created.	Multi-client
Manual Correction	Notifies you that transaction was manually corrected by the Nuvei Operation Team.	Client
Manual Inserted	Notifies you that transaction was manually inserted by the Nuvei Operation Team.	Client
Control Panel Generated Transaction	A transaction that is initiated and created directly by a user within the Nuvei Control Panel interface, rather than through an external integration, API call, or automated system.  Notifies you that the new transaction was created manually in one of the following options (reports and actions): refund, void, settle, payout.	Client
Fraud Reported Transaction	Notifies you on transactions that have been reported as “Fraud” by issuer banks and are being considered when measuring your compliance with the card schemes’ fraud programs.	Client
External Pre-chargeback Alert	Relevant only for clients enrolled to external Ethoca alerts service via Nuvei – Notifies you that you received an Ethoca alert for an external (non-Nuvei) transaction.	Client
External RDR Case	Relevant only for clients enrolled to external RDR service via Nuvei – Notifies you that an RDR case has been processed for an external (non-Nuvei) transaction.	Client
Dispute API Action Callback	Relevant only for clients using Nuvei’s merchant’s Dispute API – Notifies you that you received a dispute action result response.	Client
Dispute API Image Callback	Relevant only for clients using Nuvei’s merchant’s Dispute API – Notifies you that you received the scan image result response.	Client
Instant Settlement	This feature available for merchants by request. Notifies you when Nuvei processes a settlement instantly.	Client
Terminal Created or Updated	An event that occurs when a new payment terminal is added to the system or when the details of an existing terminal are modified.	Client
PayFac Sub-merchant Created or Updated	Notifies payment facilitators about PayFac Sub-Merchant creation or update.	Multi-client
PayFac SubMerchants - PayFac Sub-Merchant Creation	Relevant only for payment facilitators, this notification acknowledge a successful creation of a sub-merchant account.	Multi-client
Error on Creating Terminal	Notifies you when the system fails to create a new payment terminal due to validation errors, missing information, or technical issues.	Client
Error on Creating PayFac Sub-Merchant	Notifies payment facilitators about an error in creating terminal.	Multi-client
Error on Updating Terminal	Notifies you when the system fails to create a new payment terminal due to validation errors, missing information, or technical issues.	Client
Error on Updating PayFac Sub-Merchant	Notifies payment facilitators about an error in updating PayFac Sub-Merchant.	Multi-client
External Pre-chargeback Alert	Notifies you that you received an Ethoca alert for an external (non-Nuvei) transaction.	Client
External RDR Case	Notifies you that an RDR case has been processed for an external (non-Nuvei) transaction.	Client
Omni Channel - PayFac Sub-Merchant Created or Updated	Notifies you that a PayFac sub-merchant account has been successfully created or an existing sub-merchant account has been updated based on Nuvei Omni channel solution.	Multi-client
Omni Channel - Error on Creating PayFac Sub-Merchant	Notifies you that an attempt to create a new PayFac sub-merchant account within the Omni Channel environment has failed due to validation errors, missing information, or technical issues.	Multi-client

Admin users see a single ‘Select Client’ dropdown in the user-interface, while Master Clients see multiple dropdowns. A Master Client can use the single ‘Select Multi-client’ dropdown to select a multi-client and set up endpoints and/or duplicate event settings for all multi-clients under that multi-client. In addition, a Master Client can use the ‘Edit client’ option toggle-switch to activate the second dropdown, which allows selection of an individual client under the multi-client and setting up endpoints and/or duplicating event settings for clients under other multi-clients or for clients under the same multi-client.

Setting Up Endpoints

Merchants can configure endpoints to activate event push notifications and add an endpoint for each activated notification.

To set up an endpoint:

1. From the Menu bar, select Settings > My Account.
2. Select the ‘Events Configuration’ tab.
3. From the dropdown(s), select the relevant client (or multi-client).
   A table appears displaying existing event groups and event names.
4. From the Actions column, press  for the relevant event name.
5. Enter valid URL endpoints (up to 5) to receive the event notification and press Save Changes.
6. Check that the ‘Status’ toggle-switch is turned on.

Duplicating Event Settings

Once merchants set up URL endpoints, they can duplicate these endpoints for the notifications between the clients of multi-clients or between the multi-clients under the master client.

To duplicate event settings:

1. From the Menu bar, select Settings > My Account.
2. Select the ‘Events Configuration’ tab.
3. From the dropdown(s), select the relevant client (or multi-client).
   A table appears displaying existing event groups and event names.
4. Press Duplicate Event Settings.
5. The ‘Duplicate Event Settings’ window opens.
6. From the ‘Client Name’ or ‘Multi-client Name’ dropdown(s), select the relevant client(s) or multi-client(s) to which you want to paste the event settings.
7. Press Paste Settings and close the confirmation pop-up.

Apple Pay Domain Verification

‘Apple Pay Domain Verifications’ is a user-interface for onboarding Apple Pay for merchants, which was created to simplify and streamline setup so payments can be processed faster.

A merchant does not need to open a developer account and create certificates with Apple Pay; Nuvei performs all the work for the merchant.

To add an Apple Pay domain:

1. From the Menu bar, select Settings > My Account.
2. Select the ‘Apple Pay Domain Verification’ tab.
   A table of previously verified domains is displayed.
3. Press Add Domain.
4. Follow the steps in the window that opens:
   1. In Step 1, enter the URL domain to register.
   2. In Step 2, download the verification file from the URL and save it to the location that appears in the box in Step 3.
      The upload location that appears in Step 3 is configured by the merchant.

5. Press Verify.
   The service is invoked and a call to Apple to register the merchant’s domain is performed. The certificates are configured for the merchant to be used both in the Apple and Nuvei systems.
6. Wait for the verification to complete and press Close.

Finance Configuration

This tab allowing merchants to control how financial values are displayed in movement-related reports.

Decimal Precision

A merchant can select one of the decimal precision options:

• ‘Standard precision’ (2 decimal places; e.g., 2.23)
• ‘High precision’ (4 decimal places; e.g., 2.2298)

Upon ‘Save’, the change takes effect automatically and applies to both the user-interface and to future automated reports.

Affected Reports

• Movement Report
• Settlement Summary Report, in the Movement drill-down.
• Balance Report, in the Movement drill-down.

This feature enables merchants to independently decide on the level of precision for financial amounts and fees columns in the movement reports.