From the Menu bar, select Settings > Team, and the Team screen appears displaying the general information of the users in your team. Users whose information is in gray are frozen.

This page also presents the Control Panel roles that an administrator can assign to users. The administrator is responsible for managing users’ roles in the Control Panel and creating additional Admin users. In addition, administrators can perform sensitive actions, such as IP whitelisting, Event API configuration, changing Team permissions, and viewing sensitive account keys and account credentials.

Creating New User Accounts

When an administrator issues a request to create a new user, the administrator defines that user’s name and assigns a role. Once the request is submitted, Nuvei Payment Support Team emails the user their new login credentials for accessing the Control Panel.

To create new users:

1. Press on the Team screen and the Invite New User pop-up appears.
2. Enter the new user’s information and the desired accounts from the available ones listed in the Accounts dropdown menu.
3. From the Role dropdown menu, select the desired role you wish to give to the user. (See below for explanations about the available roles.)
4. Press the Save button and a confirmation appears confirming the submission of the request.

Roles

Each role is defined by the reports and tools that the user is authorized to view and the actions they can execute in the Control Panel. Control Panel users can be assigned with one of the following roles:

Action Roles

• Management: These users have access to all menu items, view reports, interfaces, and can perform any action.
• Finance_Actions: These users have access to finance and operation sections within the menu however they can access only certain reports:
  • Transaction report
  • Batch ID summary report
  • Withdrawal request report
  • Withdrawal orders report

These reports help finance users with reconciliation. These users can also perform certain actions on these reports. They can view transaction data, analyze financial reports, and manage transactions from within the reports.

• Operations_Actions: These users have access to operations menu, and they can view transaction data, account configurations, and execute refunds, payouts, and voids from within the Control Panel.
• Risk_Actions: These users can view transaction data, risk reports, and perform risk-related actions.
• Risk Dispute: The role allows users to view only the Chargeback Report, Case Management Report and Disputes Report, without any access to other reports including the Dashboard.
• Commercial: These users are authorized to sign the merchant account including for the APM Pricing Management page. Only Nuvei Payment Support Team can create users with this role. Admins can reset the password for Commercial users, but cannot edit them or assign another user to this role.
• Temp: A temporary and limited role dedicated for merchant developers to allow them to complete their technical onboarding integration on the Control Panel production environment before the merchant starts to process live traffic.
  This role mainly allows merchant developers to:
  • Retrieve their live processing credentials (siteId, merchantId, merchantSecretKey) so that they can configure them in the integration.
  • Configure settings to their siteId, such as the redirect URLs (live) and DMN URL.
    
    • The merchant cannot create this user, but can see and edit it in the Team topic.
    • This user is automatically created by Nuvei Payment Support Team as part of completing the merchant’s technical onboarding procedure.
      

Read-Only Roles

We have three read only roles that have the same permissions as their Action versions without the ability to perform any action on the reports. The roles are:

• Finance_ReadOnly: Limited roles of Finance_Actions
• Operations_ReadOnly: Limited roles of Operations_Actions
• Risk_ReadOnly: Limited roles of Risk_Actions

Filters

By default, the Team page displays all users. However, there are two filters to help narrow your search:

• Use the Search Users text box to run an alphanumeric search for a specific user by searching within the User, Email, First Name, and Last Name fields.
• You can also use the Is Active dropdown to narrow your search to only active or only inactive users.

Actions Column

The Actions column allows you to edit a user’s details, reset a user’s password and to deactivate/activate a user.

Editing User’s Details

To edit a user’s details:

1. From the Actions column, press for the relevant user. The Edit User screen opens.
2. Edit all account data, including using the text boxes and Accounts and Role dropdowns.
   The Is Google 2FA Enabled checkbox appears for users with 2FA activated and is selected by default. If a user is unable to register the 2FA, has trouble linking to their device, or experiences any other problem, the Admin should clear this option and the user instead sees the QR code on the homepage to scan to begin the 2FA process.

   When the Admin checkbox is selected, the user receives Admin permissions and can then create more Admin users. This applies to all new Admin users that were opened after January 1, 2022. For existing merchants, Admins should contact their Account Manager or Nuvei Payment Support Team to enable this feature.

   The Enable Mobile App checkbox is visible to Admins only.

3. Press Save.
   A confirmation appears to verify that the changes were submitted.

Once the request is submitted, Nuvei Payment Support Team emails the user their new login credentials to access the Control Panel.

Other Actions

To reset a user’s password:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.

To deactivate a user:

1. From the Actions column, press  for the relevant user.
2. Press OK to confirm.

To send a 2FA email:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm. An email is sent to the relevant Admin user to allow resetting their 2FA configuration.

To activate a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm. The user now appears in the Active Users list.
   If a user enters the wrong password 5 times, they become blocked.

To unblock a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.

To delete a user:

1. From the Actions column, press for the relevant user.
2. Press OK to confirm.
   Only inactive users can be deleted.

FAQs