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Overview

By default, this report is not visible for all merchants; it is only available for merchants who are processing PIX in Connect mode. The report is available for the following roles: Management, Finance_actions, and Finance_readOnly.

To access the PIX Balance report, from the Menu bar, select Finance > PIX Balance. The Pix Balance report opens on the ‘Online Balance’ tab.

Online Balance

The Online Balance tab displays operator balances for each payment institution. In addition, operators can transfer funds from their transactional accounts to their proprietary account.

The report is set in accordance with the UTC time zone and is not affected by the user’s time zone.

The following table describes the parameters displayed in the report:

Parameter	Description	Notes
Provider Name	The name of the providers.
Account Number	The account number associated with the merchant account, as received from the provider.
Total Balance	The total available balance under the account.	The amount is received directly from the provider.
Last Update Date	The last updated date according to the provider.	When a merchant transfers funds and the transaction is approved, the "Last Update Date" may not immediately reflect the change. The field is only updated by the provider once the funds have actually been transferred.
Actions	Transfer Funds	The action is only available for users that do no have a read-only role.

Actions

When a merchant performs an action, funds are transferred from the transactional account to the configured corporate account. The merchant must enter an amount that is less than the available balance shown under the “Total Balance” column. Once the transaction completes successfully, a Transaction ID is provided along with the transaction result. The merchant can copy the Transaction ID and track the status in the Transaction Report.

If the transaction result is “Pending,” the transaction awaits final approval. The merchant should wait for this approval before transferring additional funds. Once the transaction is approved, the “Total Balance” column is updated, and the last updated date also reflects the change.

Even though the transaction is approved, it could take several days before the actual funds are transferred.

Automatic Transfer

The automatic fund transfer takes place once per day, after midnight, based on the updated balance. The ‘transaction funds’ transaction is displayed in the transaction report.

You can configure thresholds to enable automatic transfers from your PIX transactional accounts balance into your corporate accounts. If your balance exceeds the specified amount, the excess is automatically transferred to your corporate account. The balance-check process is scheduled and recurs each midnight Brazilian time (UTC-3). For example, if your balance is BRL 100 and the threshold is configured to BR 90, BR 10 is automatically transferred to your corporate account to ensure the balance does not fall below the threshold. If you enable a vendor to an automatic transfer, the process is initialized in the next upcoming scheduled balance-check for the vendor.

In Configuration, if the ‘Auto Transfer’ toggle-switch is in the on-state then automatic transfer is applied to all funds exceeding the configured ‘Balance Threshold’. If an auto-transfer occurs, any funds exceeding the balance threshold amount are transferred and your account retains the balance.

To enable automatic transfer for a transaction, in the Configuration dialog box click the ‘Auto Transfer’ toggle-switch button to set it to the ‘on’ state.
To specify the balance threshold amount, in the Configuration dialog box enter an amount in the ‘Balance Threshold’ field.

Daily Balance

To improve financial visibility and reconciliation for merchants, the Daily Balance report, on the Daily Balance tab, focuses on PIX providers. The report captures the end-of-day balance for each provider and includes an option to schedule daily email delivery for streamlined reporting. The report captures each PIX provider’s account balance daily at midnight (UTC-3, Brazilian time) just before any automated fund transfers are executed. The captured data is stored per day and includes the Provider Name, Account Number, Total Balance (EOD), and Balance Date. Merchants can also schedule automatic daily delivery of this report for better financial tracking and operational efficiency.

The Daily Balance report provides the following functionality: ‘Balance Date’, Export’, ‘Manage Queries’, ‘Select Query’, and ‘Run Report’ (daily and weekly only).

The following table describes the parameters displayed in the report:

Parameter	Description	Notes
Provider Name	The name of the providers.
Account Number	The account number associated with the merchant account, as received from the provider.
Total Balance (EOD balance)	The total available balance under the account, at end-of-day.	The amount is received directly from the provider.
Balance Date	The date of the end-of-day balance.