Overview

To view the My Account page, select Settings > My Account on the main menu bar.

The My Account page contains four tabs:

• Account Details
• My Distributions
• Events Configuration
• Apple Pay Domain Verification

Account Details

On this tab, you can view your Merchant ID, Secret Key, and a table of Merchant Site IDs. In addition, you can toggle the IP Whitelist feature that enables you to grant Control Panel access to specific IP addresses.

The Visibility column in the Merchant Site IDs table allows a merchant to select clients and/or sites to be invisible from the Client Name and Site Name dropdowns, respectively, in the relevant reports in case the clients and/or sites are irrelevant, inactive, and so on.

My Distributions

The My Distribution tab displays the reports that were scheduled in the various searches and reports (see Scheduling a Query).

• You can select an individual distribution and use the Actions dropdown to either:
  • Run a previously scheduled report manually (instead of waiting for the scheduled time) for the date range of your choosing.
  • Edit the selected distribution using the scheduling and/or editing interface(s).
  • Delete the selected distribution(s).

SFTP Folder Setup

In addition, beneath the My Distribution table, you can establish a connection to an SFTP folder.

To set up an SFTP folder:

1. [Optional] Enter a phone number.
2. Enter a valid non-business (private) email. The email you enter for the SFTP setup must be a different email than the merchant email used on your back-end registration.
3. Enter a valid IP address for the IP whitelist.
4. Press Send Request.

Events Configuration

This tab can only be viewed by a user with Admin rights.

The Events Configuration tab allows merchants to configure Direct Merchant Notifications (DMNs), also known as a webhooks, for certain event types that may occur in your account. Webhooks are particularly useful for asynchronous events such as when a customer’s bank opens an order insight inquiry or when a customer disputes a charge. Rather than requiring you to pull information via our API, webhooks push the information to your server side URL when important events occur.

You can create webhooks for the below event types:

Event Type	Description	Configuration Level
Pre-chargeback Inquiry	Notifies you that you received an Order Insight inquiry (Visa pre-chargeback), which may have been automatically responded to by Nuvei on your behalf.	Client
Pre-chargeback Alert	Notifies you that you received an Ethoca alert (Mastercard pre-chargeback), which may require a decision to be made by Nuvei's alerts case management, unless configured to be automatically refunded.	Client
Chargeback/Dispute	Notifies you that you have either received a new chargeback/dispute, which requires your response, OR that a chargeback/dispute status has been updated following your response. Financial implications may be included depending on the chargeback/dispute status.	Client
PayFac Submerchant Creation	Relevant only for payment facilitators, this notification acknowledges that a submerchant account was successfully created.	Multi-client
Manual Correction	Notifies you that transaction was manually corrected by the Nuvei Operation Team.	Client
Manual Inserted	Notifies you that transaction was manually inserted by the Nuvei Operation Team.	Client
Control Panel Generated Transaction	Batch Upload: Void, Refund, Settle, Payout Transaction Report: Void, Refund, Settle, Payout, Void Credit, Fast Payout Chargebacks Report: Refund Risk Alerts – Transaction: Void, Refund, Settle Risk Alerts – User: Void, Refund, Settle Life cycle: Void, Refund, Settle, Payout, Void Credit, Fast Payout	Client
Fraud Reported Transaction	Notifies you on transactions that have been reported as “Fraud” by issuer banks and are being considered when measuring your compliance with the card schemes’ fraud programs. These transactions may or may not be reported as chargebacks.	Client
Ethoca External Alert	Notifies you that you received an Ethoca alert for a transaction not processed by Nuvei. The expected action is to find the transaction and send your decision regarding the alert using the preDisputeDecision API.

Admin users see a single Select Client dropdown in the UI, while Master Clients see multiple dropdowns. A Master Client can use the single “Select Multi-client” dropdown to select a multi-client and set up endpoints and/or duplicate event settings for all multi-clients under that multi-client. In addition, a Master Client can use the Edit client option toggle switch to activate the second dropdown, which allows selecting an individual client under the multi-client and setting up endpoints and/or duplicating event settings for clients under other multi-clients or for clients under the same multi-client.

Setting Up Endpoints

Merchants can configure endpoints to activate event push notifications and add an endpoint for each activated notification.

To set up an endpoint:

1. From the Menu bar, select Settings > My Account.
2. Select the Events Configuration tab.
3. From the dropdown(s), select the relevant client (or multi-client).
   A table appears displaying existing event groups and event names.
4. From the Actions column, press  for the relevant event name.
5. Enter valid URL endpoints (up to 5) to receive the event notification and press Save Changes.
6. Check that the Status toggle switch is turned on.

Duplicating Event Settings

Once merchants set up URL endpoints, they can duplicate these endpoints for the notifications between the clients of multi-clients or between the multi-clients under the master client.

To duplicate event settings:

1. From the Menu bar, select Settings > My Account.
2. Select the Events Configuration tab.
3. From the dropdown(s), select the relevant client (or multi-client).
   A table appears displaying existing event groups and event names.
4. Press Duplicate Event Settings.
5. The Duplicate Event Settings window opens.
6. From the Client Name or Multi-client Name dropdown(s), select the relevant client(s) or multi-client(s) to which you want to paste the event settings.
7. Press Paste Settings and close the confirmation pop-up.

Apple Pay Domain Verification

We have added this section for Apple Pay Domain Verifications, which is a new interface for onboarding Apple Pay for merchants. This was created to simplify and streamline the setup so payments can be processed faster.

A  merchant does not need to open a developer account and create their own certificates with Apple Pay; Nuvei performs all the work for the merchant.

To add an Apple Pay domain:

1. From the Menu bar, select Settings > My Account.
2. Select the Apple Pay Domain Verification tab.
   A table of previously verified domains is displayed.
3. Press Add Domain.
4. Follow the steps in the window that opens:
   1. In Step 1, enter the URL domain to register.
   2. In Step 2, download the verification file from the URL and save it to the location that appears in the box in Step 3.
      The upload location that appears in Step 3 is configured by the merchant.

5. Press Verify.
   The service is invoked and a call to Apple to register the merchant’s domain is performed. The certificates are configured for the merchant to be used both in the Apple and Nuvei systems.
6. Wait for the verification to complete and press Close.