This menu item is visible for the following roles:

• Risk_Actions and Management (Action)
• Risk_ReadOnly (Read-Only)

The screen is visible to all merchants but only merchants that are registered to the service can use it.

The page currently contains four sections for configuration:

• Ethoca Alerts Settings
• Address Verification System (AVS)
• Card Verification Value (CVV)
• Collaboration Settings
• Dispute Settings

Ethoca Alerts

This toggle switch allows merchants to activate an automatic refund for Ethoca alerts. The merchant can define an amount in US dollars so that all requests that are equal to or less than the amount automatically receive the refund decision.

To set automated refunding for Ethoca alerts:

1. From the main menu select Risk > Risk Configurations.
2. From the dropdown, select the relevant client.
3. In the Ethoca Alerts area, set the toggle switch to On.
4. Enter the desired amount in the text box.
5. Press Save.

AVS and CVV

The toggle switches allow merchants to change the default configuration of which AVS and CVV codes are approved or declined.

Nuvei approves or declines the transaction based on the issuer decision and these AVS and CVV configurations, as shown in the table:

To customize the default AVS and CVV code response configuration:

1. From the main menu select Risk > Risk Configurations.
2. From the dropdown, select the relevant client.
3. In the Address Verification System (AVS) and/or Card Verification Value (CVV) area, set the toggle switch to On or press the Edit Configuration button; the AVS Settings/CVV Settings window opens.
   Press the information mark near the top of the window to see a list of acquirer banks to which the AVS/CVV configuration is applied.

4. Select which AVS/CVV codes to approve and which to decline.
5. Press Save and confirm.

Collaboration Settings

The Collaboration settings is relevant for collaboration cases under Case Management. This involves responding to a refund request from Mastercard or choosing to ignore it, which carries the risk of getting a chargeback.

To customize the collaboration configuration:

1. From the main menu select Risk > Risk Configurations.
2. From the dropdown, select the relevant client.
3. In the Collaboration Settings area, set the toggle switch to On.
   It allows merchants to automate the process of issuing refunds to customers. When this toggle is enabled, it means that whenever a refund is initiated, the system automatically processes the refund.

4. Enter the amount in Lower than (amount in USD) to input an amount lower than the specified threshold (in USD). This threshold amount serves as the criterion for triggering the automated refund process.
5. Press Save and confirm.

Dispute Settings

The Dispute settings is relevant for Disputes under Case Management and Disputes Report. This toggle switch allows merchants to activate an automatic acceptance for Disputes. By default, it is in off state. The merchant can define an amount in US dollars so that Nuvei automatically accepts the case whenever the amount is lower than the configured amount.

To set automated acceptance for Disputes:

1. From the main menu select Risk > Risk Configurations.
2. From the dropdown, select the relevant client.
3. In the Dispute Settings area, set the toggle ‘Automated accept’ switch to On.
4. Enter the desired amount in the text box.
5. Press Save.