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Overview

The Risk Alerts – Transaction Report allows you to be proactive in your risk management, by allowing you to search transactions that have been flagged as suspicious.

The Risk Alerts – Transaction Report is available to merchants of the following roles: Risk_ReadOnly, Risk_Actions, and Management.

Through the reporter, you can collaborate with Nuvei’s risk team for improved screening tools and action taking. You can also receive real-time alerts for transactions that have been flagged for merchant review by the Rules Engine or by the Nuvei Risk Team.

As part of the activities performed by the Nuvei Risk team, all received cases are matched with their related transactions and then updated in the database on a daily basis.

Generating a Risk Alerts – Transaction Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

To generate a Risk Alerts – Transaction Report:

From the main menu select Risk > Risk Alerts > Transaction.
Press Manage Page Settings to set which and how parameters are displayed in the report.
Select the date range of the report from the dropdown.
Press Filters if you wish to narrow the search parameters for your report.
Press Run Report. The report is displayed according to the settings and filters you have defined or selected.

Risk Alerts – Transaction Report

The results are displayed in descending order according to date. For information regarding an icon displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Linkage Column

The Linkage column contains four icons:

Press to view transactions linked to the given transaction. From there, you can use the available parameters to narrow your search. In the narrowed search, you can press to view full details of the given transaction and its history.
Press to view the users linked to the given transaction. From there, you can press on a user to view that user’s link to various parameters.
Press to open the Transaction Life Cycle window, which shows a summary of all the transaction details arranged by informational tabs, as well as a history of the transaction as it relates to other transactions (if relevant). The parameters displayed vary according to the report.
The Transaction Life Cycle window is only available for events successfully processed by Nuvei.
Press to show a summary of all the transaction details arranged by the same informational tabs.

Just above the report table is the Actions dropdown, which allows you to perform various actions for the specific transaction (see “Actions” below).

Actions

The Actions dropdown above the report enables you to open a help request with Nuvei Support, as well as perform several actions to the transactions in the report, which are described in the table below.

To use this feature, use the checkbox to select the desired transaction and press the Actions dropdown. The available options appear in the list (unavailable options appear faded).

Action	Description
Follow up	Marks the transaction to indicate that it requires a follow up.
Follow up - supervisor	Marks the transaction to indicate that it requires a follow up from a supervisor.
Mark as legitimate	Marks the transaction as legitimate and directs Nuvei's system to recognize similar transactions from the customer. This decreases the number of chargebacks, thereby increasing loss prevention, including third party/affiliate remittance, which may prevent money from being transferred to affiliates that have sent bad traffic.
Move to folder	This option allows to move the transaction to the relevant folder for future reference. If you select a folder, you can locate the transaction through the Risk report according to the selected folder. The available folders include: Analysts/Supervisors reviews Closed reviews Follow up reviews No Handling is needed Reviews (default) Urgent reviews
Refund	This option refunds the selected transaction(s). For more information, see Refund.
Void	This option voids the selected transaction(s). For more information, see Void.
Settle	This option settles the selected transaction(s). For more information, see Settle.
Add to Negative list	Adds the selected customer to a Negative list. When a customer is added to a Negative list, any transaction with the relevant parameters is automatically rejected by Nuvei's Risk engine.
Remove from Negative list	Removes the selected customer from a Negative list.
Add to Positive list	Adds the selected customer to a Positive list. By adding a customer to a Positive list, when a transaction is processed with the relevant parameters, the transaction is automatically pre-approved by Nuvei's Risk engine.
Remove from Positive list	Removes the selected customer from a Positive list.

Press to refresh the status of the transactions in the search after applying the selected action.

Bulk Actions

The Bulk Actions feature enables you perform an action to numerous transactions at a time. The actual actions available for each transaction depends on the type and status of each individual transaction.

To perform a bulk action:

In the report table, use the individual checkboxes in the leftmost column to select the transactions desired, or the top checkbox to select all transactions, to take one of the available actions.
Press the Actions dropdown above the report and select an available action (non-applicable actions appear faded). A pop-up window appears showing all transactions for which the action is possible.
Depending on the action category of the action selected, the options differ slightly:For all categories, you must select a reason for the action and you can optionally add a comment.
- For refunds, payouts and settlements in the Transaction Actions category, the amount may be edited by entering an amount in the text box in the Action Amount column.
- For refunds and settlements, the adjusted amount must be lower than the original amount.
- For actions in the User Actions category, you must select the relevant User Parameter and whether the action applies to a Client or Multi-client.
Press Yes, submit and a pop-up message confirms the action. The transactions are updated accordingly. Each of the individual transactions performed by the bulk action receive a new transaction ID, which is displayed in the confirmation pop-up.
[Optional] Press Export to download a report of the actions performed.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report arranged by tabs using Manage Page Settings.

Transaction

Parameter	Description	Notes
Transaction ID	Displays the Nuvei transaction ID.	Enter the transaction ID in this field when searching for a single transaction.
Client Unique ID	The ID of the transaction in the merchant’s system.	This value must be unique.
Is Currency Converted	Indicates if the transaction currency was converted.
Amount	Displays the original amount of the transactions.
Currency	Displays the original currency of the transactions.
Date	The date of the transaction.
Client Name	The name of the client where the transaction originated.
Acquirer Bank	The acquirer bank or APM that processed the transaction.
Transaction Type	The transaction type of the transaction. See a list of supported transaction types.
Transaction Result	The result of the transaction. Possible values: Approved Declined Error Pending Filter Error
Reason Code	The reason that a transaction was declined by a bank.
Filter Reason	The reason that a transaction was filtered by Nuvei.
Fraud Decision	The result of the transaction that was declined by a bank.
Fraud Rule	The reason that a transaction was declined by a bank.
External Fraud Score	A decimal field between 0 and 1 that indicates the probability of a transaction becoming fraudulent.	Set the Search Mode to Advanced and use the slider to set the desired range.
Affiliate	The name of the affiliate from which the transaction originated.
Lifecycle ID	The Lifecycle ID of the transaction.

Case Information

Parameter	Description
Is Review	Displays whether the transaction was flagged for review.
Was Handled	Indicates whether the review was handled.
Review Folder	Indicates what folder the review is located in.

Payment

Parameter	Description	Notes
Payment Method	The payment method used by the customer during the transaction.
PAN	The last four digits of the debit or credit card number or the alternative payment method's unique identifier.	In the filter area, the merchant can use the buttons just above the PAN text box to toggle between Credit/Debit Card and Alternative Method.
Expiration Date	The expiration date of the payment card.
BIN	Displays the first six digits of the credit/debit card, which identify the issuing institute.
Issuer Bank	Displays the name of the issuer bank name.
Name on Card	The customer's name as it appears on their credit/debit card.
Issuing Country	The country the transaction was issued in.

Consumer

Parameter	Description
User ID	The customer's ID that you assigned to the customer.
Email Address	The customer's email address.
First Name	The customer's first name.
Last Name	The customer's last name.
Address	The customer's address.
City	The customer's city of residence.
State	The customer's state.
Phone	The customer's phone number.
ZIP Code	The customer's ZIP code.
IP Address	The customer's IP address.
Email Seniority	The amount of time, in days, since the first approved transaction was performed from the given email address.
Billing Country	The customer’s billing country.
IP Country	The country where the IP address is located.

Authentication

Parameter	Description	Notes
ECI	The Electronic Commerce Indicator (ECI) indicates the level of security used in a 3D program when the cardholder provides payment information to the merchant. Possible ECI data values: Visa: 5 – The cardholder was successfully authenticated. 6 – The issuer or cardholder does not participate in a 3D-Secure program. 7 – Payment authentication was not performed. Mastercard: 2 – The cardholder was successfully authenticated. 1 – The issuer or cardholder does not participate in a 3D-Secure program. 6 – Payment authentication was not performed. If the ECI value was downgraded (usually from 5>7), the column indicates both the original ECI value and the new one.	This parameter is displayed only for 3D-Secure transactions.
3D Authentication Status	The result of the 3D authentication process. Possible values: N – Authentication failed U – Authentication could not be performed E – Error Y – Authentication successful A – Attempts processing performed
Enrollment Status	Indicates if the customer is enrolled in 3D-Secure. Possible values: N – Cardholder not participating U – Unable to authenticate E – Critical field validation failed Y – Card participate
PSD2 Scope	Indicates if transaction jurisdiction is included in the directive scope of the second payment service.
Is SCA Mandated	Indicates if a transaction is required to pass a strong customer verification.
3D Version	Indicates if a transaction has passed through a 3D-Secure flow and if so which version.
Authentication Flow	Indicates the final decision of authentication in a 3D-Secure flow, derived by the combination of an Acquirer and Issuer decisions. Possible values: Frictionless – User authentication step-up was waived by the Issuer bank. Chargeback Liability Shift is with the Issuer. Challenge – User authentication step-up was required by the Issuer bank. Chargeback Liability Shift is with the Issuer in case that challenge was successfully completed. 3D Flow halted due to technical reasons: User authentication failed for technical reasons. Exemption – User authentication step-up was exempted by the Issuer bank following acquirer request. Chargeback Liability Shift is with the merchant.
Is Liability Shift	Indicates whether a transaction is granted with a fraud chargeback liability shift. If Yes, liability shift is on the issuer. If No, liability shift is on the merchant (this is a generalization, not a guarantee). This applies to all 3D-Secure versions.
Is External MPI	Indicates the source of 3D-Secure transactions. Possible values: Y – External N – Nuvei	If the merchant sends the Auth3D to an external source and the sale transaction to Nuvei, Nuvei will not see the Auth3D and transaction is considered external.
Merchant Whitelist	Indicates whether the user requested the issuer to whitelist the merchant.	This is only supported from 3D-Secure version 2.2 and above. This field is also visible in the Timeline area in the Transaction Life Cycle for Auth3D transactions.
Acquirer Decision	Indicates if the transaction was exempted from a challenge flow and was requested by the Acquirer.	This field is also visible in the Timeline area in the Transaction Life Cycle for Auth3D transactions.
Acquirer Decision Reason	The exemption indicator that was sent to the Issuer bank.	This field is also visible in the Timeline area in the Transaction Life Cycle for Auth3D transactions.