Before using the Control Panel, there a few configurations that must be set, such as password, as well as a number of optional features that may be set at your discretion. The following contains information regarding these configurations along with general information regarding use of the Control Panel.

Activating a Control Panel Account

Nuvei Payment Support Team team provides you with an account when setting up your payment page configuration. Once the account is established, a confirmation email is sent to the specific user for activation.

To activate a Control Panel account:

1. Open the hyperlink in the email sent from the Nuvei Payment Support Team team and the password selection screen appears.
2. Select your desired new password, re-type it in the designated areas, and press Save. The dashboard screen appears.

If you need additional accounts, your Account Administrator must send a request to Nuvei Payment Support Team through the Control Panel.

Logging in to Control Panel

Once your account has been set up, you can access the Nuvei Control Panel either using a password and two-factor authentication (2FA) or using Single Sign On (SSO).

Password and 2FA

To log in to Control Panel with password and 2FA:

1. Open your Internet browser and enter the URL for the Control Panel login page in the address box: https://cpanel.nuvei.com.
2. Enter your user name and password in the Login ID and Password fields.
3. Enter the CAPTCHA code from the Verification window in the field Enter the code shown above.
   A CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) code is a string of random numbers and letters that a user is prompted to type. This mechanism is used to confirm that a site or page is being accessed by a person and not an automated program.

4. Press Login or press Enter on your keyboard. The Control Panel Dashboard is displayed.

Single Sign-On (SSO)

The Control Panel supports SSO through the SAML protocol, enabling seamless authentication for users. While we currently offer integration with Okta, we also support other identity providers that utilize SAML. This flexibility allows merchants to easily create and configure applications within their chosen identity provider’s environment, facilitating a secure and efficient login experience. With our SAML support, users can benefit from streamlined access while maintaining robust security protocols.

Notes on Okta Login

Once a Merchant logs in with Okta, they can log in to the Control Panel, as well as launch any of their assigned app integrations to access external applications and services without having to re-enter their credentials.

If a Merchant chooses to use Okta, then all their users must use Okta; there cannot be mixed users (Okta and password).

Merchants who use Okta have a different view for My Profile and Team Management:

• My Profile:
  • The Two-Factor Authentication and Change Password areas are disabled.
• Team Management:
  • The Reset Password option is disabled.
  • The Blocked by 2FA column is empty.
  • The Invite New User button indicates “Enabled SSO”.

A Merchant cannot activate Okta if one of their users has multiple accounts with the same email address.

Using the Control Panel

The Control Panel contains a variety of information and functionality that relate to transactions.

The Navigation Bar in the upper right hand corner of each page contains links to various menus related to your account. From the Navigation Bar, you can change the language setting, open the Nuvei Help Center, contact Nuvei Payment Support Team, manage account notifications, and manage your profile.

The Menu Bar on the left hand side of the screen contains links to the main dashboard, various transaction searches and reports, payment pages, settings, and functionality that you view and manage in the main area of the screen.