Overview

Before using the Control Panel, there a few configurations that must be set, such as password, as well as a number of optional features that may be set at your discretion. The following contains information regarding these configurations along with general information regarding use of the Control Panel.

Activating a Control Panel Account

Nuvei Payment Support Team team provides you with an account when setting up your payment page configuration. Once the account is established, a confirmation email is sent to the specific user for activation.

To activate a Control Panel account:

1. Open the hyperlink in the email sent from the Nuvei Payment Support Team team and the password selection screen appears.
2. Select your desired new password, re-type it in the designated areas, and press Save. The dashboard screen appears.

If you need additional accounts, your Account Administrator must send a request to Nuvei Payment Support Team through the Control Panel.

Logging in to Control Panel

Once your account has been set up, you can access the Nuvei Control Panel either using a password and two-factor authentication (2FA) or using single sign-on (SSO).

Password and 2FA

To log in to Control Panel with password and 2FA:

1. Open your Internet browser and enter the URL for the Control Panel login page in the address box: https://cpanel.nuvei.com.
2. Enter your user name and password in the Login ID and Password fields.
3. Enter the CAPTCHA code from the Verification window in the field Enter the code shown above.
   A CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) code is a string of random numbers and letters that a user is prompted to type. This mechanism is used to confirm that a site or page is being accessed by a person and not an automated program.

4. Press Login or press Enter on your keyboard. The Control Panel Dashboard is displayed.

Single Sign-On (SSO)

Single Sign-on (SSO) enables a user to securely access multiple application and services, such as email, using a single set of credentials instead of signing in to each application separately.

The Control Panel supports SSO via the SAML 2.0 protocol, enabling a user to authenticate using credentials used for the identity provider (IdP) instead of a separate Control Panel password.

SSO solutions that use the SAML 2.0 protocol include identity providers such as Okta, Azure, and Microsoft Active Directory Federation Services (AD FS).

The Control Panel supports the following user SSO methods, which can used in parallel:

• IdP-initiated – In the portal of the identity provider, a user launches Control Panel.
• SP-initiated – On the Control Panel login page, the user logs in and is redirected to the identify provider user-interface for authentication.

Considerations

• If a merchant logs in with SSO, the merchant can access the Control Panel and launch any assigned app integration to reach external applications and services, without re-entering credentials.
• If a merchant uses a specific SAML protocal, all of the merchant’s users must use the same protocal; mixed log-in methods (such as SSO and password) for the same merchant are not supported. SSO (SAML 2.0) is supported for both Master and Multi accounts.
• Multi accounts can use either SSO or a regular log-in, regardless of the authentication method of the Master account.
• If any user under the Master account (including any user in Multi accounts) shares an email address with another account, SSO cannot be enabled.
• Each user associated with a Master account must have a unique email address across the system before SSO can be activated.

Configuration

1. A merchant must create a Control Panel application in the merchant SSO organization profile.
2. The merchant obtains the following information from the service provider and provides the information to the Nuvei Configuration Team.
   • For both SP-initiated and IdP-initiated SSO methods:
     • Entity ID – The unique identifier of the service provider (SP) or of the identify provider (IdP) used to identify the application during the SAML 2.0 authentication process.
     • IdP Certificate – The public X.509 certificate provided by the merchant’s IdP. The certificate is used to verify the digital signatures of SAML authentication responses.

• • For SP-initiated SSO the merchant must also provide the following parameters:
    • SSO Service Location – The endpoint URL provided by the IdP that is used to process user authentication requests.
    • SSO Service Binding – The communication method used between the SP and the IdP to exchange authentication messages.

Login After Setup

IdP-initiated SSO Method

To log in with IdP-initiated SSO:

1. In the identity provider portal, sign in using identity-provider credentials.
2. From the list of assigned applications, select the Control Panel.
   You are redirected to an active session in the Control Panel, without the need for any additional login.

SP-intiated SSO Method

To log in with SP-initiated SSO:

1. In a browser, go to the Control Panel login page at: https://cpanel.nuvei.com
2. In the ‘Login ID’ field, enter a username.
3. Select ‘Sign in with SSO’ for redirection to the identity provider login page.
4. To authenticate, enter identity provider credentials.
   If authentication succeeds, you are redirected to an active session in the Control Panel.

My Profile and Team Management for Merchants Using SSO

• My Profile:
  • The Two-Factor Authentication and Change Password areas are disabled.
• Team Management:
  • The Reset Password option is disabled.
  • The Blocked by 2FA column is empty.
  • The Invite New User button indicates “Enabled SSO”.

Using the Control Panel

The Control Panel contains a variety of information and functionality that relate to transactions.

The Navigation Bar in the upper right hand corner of each page contains links to various menus related to your account. From the Navigation Bar, you can change the language setting, open the Nuvei Help Center, contact Nuvei Payment Support Team, manage account notifications, and manage your profile.

The Menu Bar on the left hand side of the screen contains links to the main dashboard, various transaction searches and reports, payment pages, settings, and functionality that you view and manage in the main area of the screen.