Overview

The Pre-chargebacks Events Report displays events and transactions for which a potential chargeback was raised, before a formal chargeback/dispute was opened. Merchants can see the event for a particular transaction and its status. This report is relevant for merchants enrolled in the following pre-chargeback programs offered by Nuvei:

Ethoca Alerts (owned by Mastercard)
Rapid Dispute Resolution (RDR) by Verifi (owned by Visa)
Order Insight by Verifi

With Ethoca Alerts and with RDR, merchants can enroll in these programs for both Nuvei transactions and for transactions not processed by Nuvei. Therefore, the Pre-chargeback Events Report can help merchants manage their entire pre-chargeback activity in one platform.

A pre-chargeback event does not guarantee protection from a chargeback. Even if a pre-chargeback event is raised or handled, the end user might still open a dispute.

Ethoca Alerts

Ethoca Alerts is a collaboration-based solution to prevent disputes and fight fraud.

Ethoca network connects issuers, acquirers, and merchants by sharing fraud and dispute data. By receiving real-time fraud alerts (on Mastercard transactions and also on Visa transactions to a certain extent), merchants can quickly identify fraud, adjust disputed orders, issue refunds, and prevent the need for chargebacks.

Upon receiving an alert, merchants have a 48-hour window before a chargeback occurs, during which they can send their decision regarding the case to Ethoca and halt the chargeback process. Merchants can also set a rule to automatically refund transactions up to a threshold amount.

Nuvei can easily connect merchants to Ethoca alerts for both transactions that were processed by Nuvei and transactions that were not processed by Nuvei.

In the Pre-chargebacks Events report, the following values for the Event Type report parameter appear for Ethoca events:

Alert: Alert for a Nuvei transaction.
External Alert: Alert for a transaction not processed by Nuvei.

RDR

Rapid Dispute Resolution (RDR) by Verifi is a fully automated dispute management solution for Visa transactions. It facilitates seller, issuer, and acquirer collaboration to resolve unnecessary disputes at the pre-dispute stage. Press here for more details.

Refunds through any interface in the Control Panel other than the Case Management are not reported to Visa (relevant for RDR and Ethoca cases).

Order Insight

Order Insight by Verifi sends to Nuvei inquiries raised by issuers to retrieve data regarding Visa transactions. Nuvei automatically responds to the inquiries, providing additional data on the transaction directly to the issuer. The data can help cardholders recognize these transactions, which reduces the chances of a chargeback.

In the Pre-chargebacks Events report, the following value for the Event Type report parameter appears for Order Insight events:

Inquiry: Real-time event automatically responded to by Nuvei.

Generating a Pre-chargebacks Events Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

To generate a Pre-chargebacks Events Report:

On the main menu bar, press Risk > Pre-chargebacks > Events.
Press Manage Page Settings to set which and how parameters are displayed in the report.
Select the date range of the report from the dropdown.
Press Filters if you wish to narrow the search parameters for your report.
Press Run Report. The report is displayed according to the settings and filters you have defined or selected.

Pre-chargebacks Events Report

The results are displayed in descending order according to date. For information regarding an icon displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Links Column

From the search results, you can press the icons in the Links column to see more information regarding the specific event.

Press to open the Request Parameters window.
If the parameters are empty, it indicates that Nuvei did not receive the parameters from the issuer.
Press to open the Transaction Life Cycle window, which shows a summary of all the transaction details arranged by informational tabs, as well as a history of the transaction as it relates to other transactions (if relevant).
The Transaction Life Cycle is only available for events successfully processed by Nuvei.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report arranged by tabs using Manage Report Settings.

Parameter	Description	Notes
Event ID	The unique pre-chargeback event ID.
Event Type	The type of pre-chargeback event. Possible values: Inquiry Alert External Alert RDR RDR Failure External RDR External RDR Failure
Event Date	The date on which the event was created by the issuer.
Client Name	The name of the client where the transaction originated.
Processor Transaction ID	The transaction ID for Nuvei or for an external PSP.
Transaction Date	The date and time when the transaction was submitted.
PAN	The first six and last four digits of the debit or credit card number.
Amount	The amount of the transaction.
Currency	The currency in which the transaction was processed.
Client Unique ID	Displays the unique ID you assigned to the customer.
Payment Method	Enables searching based on a specific payment method.
Transaction Source	Whether the transaction was processed through Nuvei or an external PSP.
Processor Name	The name of the processor that processed the transaction.
Email	The email address of the end user.
Is Credited	Indicates whether or not the query should include credit transactions.
Is Chargeback	Indicates whether or not the query should include chargeback transactions.
Decision	The decision selected by the merchant to handle the alert.	Only relevant for alerts.
Decision Source	The source from where the decision was taken. Possible values: Rules Engine: The decision was made by an automated rule. Client – Case Management: The decision was made by the merchant in Case Management. Client – External: The decision was made by the merchant via API.	Only relevant for alerts.
Acquiring Bank	The acquiring bank used involved in the transaction.
ARN	The Acquirer Reference Number associated with the transaction.

Request Parameters

For Order Insight inquiries and Ethoca alerts, this window displays the parameters the issuer sends Nuvei in the event request. These parameters help Nuvei recognize the transaction in our database and send the proper response with the data.

Parameter	Description	Notes
Settlement Amount	Settlement amount of the transaction.	This field is only relevant for inquiries.
Settlement Currency	Settlement currency of the transaction.	This field is only relevant for inquiries.
Settlement Date	Settlement date of the transaction.
Credit Card 4	Last four digits of the credit card used for the transaction.
Authorization Amount	Authorization amount of the transaction.	This field is only relevant for inquiries.
Authorization Currency	Authorization currency of the transaction.	This field is only relevant for inquiries.
Authorization Date	Authorization date of the transaction.
Credit Card BIN	First 6 digits of the credit card used for the transaction.
ARN	The Acquirer Reference Number associated with the transaction.
Amount	The amount of the transaction.	This field is only relevant for alerts.
Currency	The currency in which the transaction was processed.	This field is only relevant for alerts.

Pre-chargebacks – Events