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Overview

Nuvei provides comprehensive KYC (know your customer) transaction reports that contain all the available data regarding your consumer’s KYC status. When end users attempt to prove their identities, they send Nuvei the required information. Nuvei recognizes each attempt to send the required KYC information as either an eKYC or a documentation verification transaction.

Generating a KYC Checks Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

KYC Checks Report

The results are displayed in descending order according to date. For information regarding the various icons displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Details Column

In the Details column, press to show a summary of all the transaction details arranged by informational tabs.

For each Transaction Type, there is an informational tab relevant only for that transaction type as follows:

Document Verification Information Tab

For a transaction with Transaction Type “DocumentVerification“, you can use the Document Verification Information tab to view and download any document that was used in the verification process:

Press in the Details column to display the informational tabs.
Select the Document Verification Information tab.
Press the Download Documents button; the document is displayed in a pop-up window.

eKYC Information Tab

For a transaction with Transaction Type “eKYC“, you can use the eKYC Information tab to view the vendors that have been called during a transaction. In addition, you can drill down into their response as received in the API:

Press in the Details column to display the informational tabs.
Select the eKYC Information tab.
Under the Raw Provider Data column, press to view the vendor’s response as received in the API.

Provider Additional Information Tab

For a transaction with Transaction Type “BankVerification“, you can view the Provider Additional Information tab:

Press in the Details column to display the informational tabs.
Select the Provider Additional Information tab.
The string appears only for approved transactions for which an APM (not credit or debit card) was used.

Updating Merchant Status

The KYC Checks Report allows you to manually manage the merchant status of a eKYC transaction.

To update a merchant status:

In the KYC Transaction Report, select the eKYC transaction(s) you wish to update.
From the dropdown in the Merchant Status column, select the desired status for the relevant transaction: None, Approved, Declined, Pending, or Review.
Press Update status, and a pop-up appears to confirm the update.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report.

Transaction

Parameter	Description	Notes
Transaction Date	The selected time range from the previous three years that are to be searched.	The date range for searches of specific parameters may be up to 12 months.
Transaction ID	The Nuvei transaction ID to locate a single transaction.	You can view specific transactions that have been processed in the previous year by entering the Transaction ID and changing the Date Range.
Client Name	The available clients linked to your merchant account that are to be queried.
Site Name	The URL of the site as defined by you through the customSiteName parameter.	These are the available sites linked to your merchant account and it appears under Account Settings, as well.
Transaction Type	The KYC transaction type(s) being searched. Possible values: BankVerification Document Verification eKYC
Document Type	The type of document used for verification.
Transaction Status	The status of the KYC transaction. Possible values: Approved Cancelled Declined Error Filter Error
KYC Result	The result of the KYC transaction. Possible values: Approved Declined Error None Review
Merchant Status	The status of the merchant. Possible values: Approved Declined None Pending Review
Client Unique ID	The ID of the transaction in the merchant’s system.	This value must be unique.
Is Modified	Indicates if the transaction was modified.	If this filter is set to No, the Modification Reason filter is disabled.
Modification Reason	When displaying modified transactions, displays the reason the transaction was modified.	If the Is Modified filter is set to No, this filter is disabled.
Provider Additional Information	The information is presented in JSON format.	Example: EMAIL=**@gmail.com&PAYERID= *&PAYERSTATUS=verified& SALUTATION=&FIRSTNAME=John &LASTNAME=Doe& BILLINGNAME=John Doe &STREET=1 Any Street &CITY=Cityville&STATE= &ZIP= 12345&COUNTRY=GB &COUNTRYNAME=United Kingdom &ADDRESSID=PayPal &ADDRESSSTATUS=Confirmed

Consumer

Parameter	Description	Notes
Email Address	The customer's email address.	You can view transactions that have been processed for the customer for the previous year by entering the customer's email address and changing the Date Range of the report.
User ID	The customer's ID that you assigned to the customer.	You can view specific users that have processed transactions according to their User ID in the previous year by entering the User ID and changing the Date Range.
Billing Country	The consumer’s billing country.
(Billing) First Name	The first name of the consumer.
(Billing) Last Name	The last name of the consumer.