Nuvei provides comprehensive KYC (know your customer) transaction reports that contain all the available data regarding your consumer’s KYC status. When end users attempt to prove their identities, they send Nuvei the required information. Nuvei recognizes each attempt to send the required KYC information as either an eKYC or a documentation verification transaction.

Generating a KYC Checks Report

Refer to the Reports page that explains the basic format of the reports that can be generated using the Control Panel. The page also describes how to use the various settings and filters that allow you to generate a report with only the most relevant data, how to export your report, as well as create, schedule, and manage queries.

KYC Checks Report

The results are displayed in descending order according to date. For information regarding the various icons displayed in the report, scroll over the icon to display a tooltip.

Above the Search Result section, the filters that were used in the search are presented, and these can be used to further refine your search.

Details Column

In the Details column, press  to show a summary of all the transaction details arranged by informational tabs.

For each Transaction Type, there is an informational tab relevant only for that transaction type as follows:

Document Verification Information Tab

For a transaction with Transaction Type “DocumentVerification“, you can use the Document Verification Information tab to view and download any document that was used in the verification process:

1. Press  in the Details column to display the informational tabs.
2. Select the Document Verification Information tab.
3. Press the Download Documents button; the document is displayed in a pop-up window.

eKYC Information Tab

For a transaction with Transaction Type “eKYC“, you can use the eKYC Information tab to view the vendors that have been called during a transaction. In addition, you can drill down into their response as received in the API:

1. Press  in the Details column to display the informational tabs.
2. Select the eKYC Information tab.
3. Under the Raw Provider Data column, press to view the vendor’s response as received in the API.

Provider Additional Information Tab

For a transaction with Transaction Type “BankVerification“, you can view the Provider Additional Information tab:

1. Press  in the Details column to display the informational tabs.
2. Select the Provider Additional Information tab.
   The string appears only for approved transactions for which an APM (not credit or debit card) was used.

Updating Merchant Status

The KYC Checks Report allows you to manually manage the merchant status of a eKYC transaction.

To update a merchant status:

1. In the KYC Transaction Report, select the eKYC transaction(s) you wish to update.
2. From the dropdown in the Merchant Status column, select the desired status for the relevant transaction: None, Approved, Declined, Pending, or Review.
3. Press Update status, and a pop-up appears to confirm the update.

Report Parameters

This section provides tables that describe the parameters that can be selected to be displayed in the report.

Transaction

Consumer