On this page:

The User Payment Options (UPO) page allows the merchant to view and modify all registered payment methods.

Searching User Payment Methods

To search user payment methods:

From the menu bar, select Operations > User Payment Options.
Select this required field:
1. Merchant Site – Select the desired merchant site from the dropdown menu.
2. Include disabled UPOs: Use the Include disabled UPOs field Yes/No to Show or hide disabled UPOs.
You can also use these filters:
1. User Token ID – Enter the desired ID in the User Token ID field.
2. APM Account Name – The account name refers to the last four digits of the consumer’s credit/debit card number or APM User ID or search by email address.
3. Payment Method – Search for credit card number by entering last 4 digits.
Press Run Report. The report is displayed according to the settings you defined or selected.

Disabling DCC Automatic Conversion

This feature is available only to a merchant that are configured as “DCC Auto-convert” by their account manager.

The “Disable Auto Conversion” toggle switch allows a merchant to override the automatic currency conversion for a specific end user in case this user complains about the automatic currency conversion flow.

If the merchant disables the automatic conversion, the user can choose to perform the currency conversion manually and not automatically.

Report Parameters

The table below describes the parameters displayed in the search results.

Parameter	Description	Notes
UPOID	The ID assigned by the Nuvei system to the payment method chosen by the merchant.
Account Name	The account name refers to the last four digits of the consumer’s credit/debit card number or APM User ID.
Payment Method	Describes the type of payment method (credit card, debit card, alternative payment method, etc.).
Status	This column allows the merchant to change the status of the UPO.	Possible values: Enabled Suspended Frozen If the Include disabled UPOs toggle switch is on, Disabled UPOs may also appear.
Verification Status	This column allows the merchant to change the status of the UPO verification.	Possible values: Pending Verification Verified Not Verified N/A Based on regulatory requirements for online gambling in certain countries, the merchant is obliged to verify the end user ownership of the payment account used for making deposits in the merchant systems. This is implemented in the Nuvei Digital Payments system by maintaining a verification status for such UPOs that represent the different payment accounts used by the end user. Merchants that fall under such regulations require a way of modifying the verification status of UPOs once certain events occur or conditions are met by the end user.
Action	This column contains two buttons: Delete – Deletes the UPO Modify Net Deposit – Adds or deducts from the net deposit

Suspending or Freezing a UPO

The Suspend status means that a UPO is not allowed for deposit but it is allowed for withdrawal.

The Frozen status means that the UPO is not allowed for deposit nor for withdrawal.

To suspend or freeze a UPO:

In the Status column, select Suspended or Frozen from the dropdown in the column. A window appears to confirm the action.
Press Yes, go ahead and the Status column changes accordingly.

The table below shows the difference between suspending and freezing a UPO.

Function	Frozen	Suspend
Displayed on Deposit page	No	No
Displayed on Withdraw page	No	Yes
Calculated in account limits	No	Yes
Merchant can create a new UPO with the same details	No	No

Modifying a Net Deposit

To modify a net deposit:

Press the Modify Net Deposit button in the Action column and a pop-up appears to modify the deposit. The table below describes these columns.

Column	Description
Currency	Displays the currency of the payment method.
Current Value	Displays the balance of the account.
Modification	Textbox for the merchant to enter the desired funds to be added to or deducted from the account.
Action	The action column contains two buttons: Add-to – To add the sum entered in the modification column Deduct-to – To deduct from the sum entered in the modification column.

Enter the desired amount to add to or deduct from the current value and press add or deduct as desired and the current value is modified and updated.

To delete a UPO:

Press Delete in the Action column and a pop-up appears to confirm the action.
Press Yes, go ahead, and the User Payment Options screen no longer displays the deleted UPO.