Credit Restrictions

Nuvei restricts processing refunds and credits as per internal refund policy. There may be various Filter Error Codes that appear if you exceed the credit limit.

Credits Total Amount Exceeds Restriction

The Filter Error Code is 1124.

For every account, Nuvei’s policy sets a credit limit equal to 100% of the total sales amount over the previous 7 days regardless of credit type. The response you would get once you pass the limit: “Credits total amount exceeds restriction”.

The calculation for the credit restriction is based on 100% of your positive sales amount over the previous seven days minus any current credit balance.

Example:

Assume that from 21:00 on January 01 until 21:00 on January 08, the positive balance (approved sales) was $1,000. Assume that credit transactions processed during the same period amount to $400.
Then, the allowed credit at the designated time of 21:00 on January 08 is $600:

When reaching the above-mentioned restriction, you have two options:

• To wait for new sales to arrive, which increases your credit amount and only then to process the refunds.
• To contact your account manager or the Risk Department requesting an increase of the credit amount in accordance with your balance.

Credit Amount Exceed Total Charges

The Filter Error Code is 1106.

This error is activated when processing fraud credit and the amount of the credit is higher than the initial transaction amount. It can also occur when processing credit on transactions that were already credited, and the total amount of the credits is higher than the initial sale transaction amount.

Credit Amount Exceeds Ceiling

The Filter Error Code is 1126.

This error occurs when the amount of the credit sent is higher than the permitted amount set on Nuvei’s systems, per single credit transaction per merchant. For example, a system limitation of 10,000 USD for a single credit transaction for a specific merchant.

Payouts Restrictions

Mastercard

Restrictions

The OCT limit is 50,000 euros or the appropriate currency equivalent per transaction. The “Limit Exceeding Amount” response is returned if the limit is passed.

Gaming and Gambling Payouts

The Mastercard Gaming and Gambling Payments Program allows a cardholder to receive gaming winnings within 30 minutes after a participating issuer approves the associated authorization request.

Merchants under MCC 7995 and 7994 must provide cardHolderName when sending the Mastercard Payment Transaction.

Include the cardData.cardHolderName parameter when sending the /payout request.

Visa

Under Visa International regulations, non-money transfer OCTs can be processed up to an equivalent amount of 50,000 USD per credit card per day. For more details, please refer to the table below.

The response you receive once you pass the limit: “Limit Exceeding Amount”.

Payout Supported Countries

Visa

Below you can find the Original Credit Transaction (OCT) restricted countries for Visa in the Gaming Industry.

• Barbados
• Benin
• Bolivia
• Botswana
• Brazil
• Burkina Faso
• Cameroon
• Cape Verde
• Cote d’Ivoire
• Curacao
• Egypt
• El Salvador
• Fiji
• Gabon
• Gambia
• Guinea
• Honduras
• Hong Kong
• India
• Iraq
• Japan
• Jordan
• Kyrgyzstan
• Lao Peoples Democratic Republic
• Madagascar
• Malawi
• Malaysia
• Morocco
• Mozambique
• Namibia
• Nigeria
• Norway
• Oman
• Paraguay
• Puerto Rico
• Serbia
• San Marino
• Saudi Arabia
• Singapore
• Sri Lanka
• Tajikistan
• Tanzania, United Republic of
• Trinidad and Tobago
• Turkey
• United States
• Uruguay
• Vietnam
• Zambia
• Zimbabwe

Below you can find the OCT allowed countries for Visa in the Crypto currency Industry. All the remaining countries are restricted:

• Austria
• Belgium
• Bulgaria
• Croatia (local name: Hrvatska)
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia (Slovak republic)
• Slovenia
• Spain
• Sweden
• United Kingdom

Mastercard

Below you can find countries in which Mastercard Gaming Payment Transactions (GPTs) are supported.

• Andorra
• Austria
• Belgium
• Bulgaria
• Cyprus
• Czech Republic
• Denmark
• Estonia
• France
• Germany
• Gibraltar
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Portugal
• Romania
• San Marino
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom (including the Channel Islands & Isle of Man)