Introduction

Nuvei guarantees to do its best to detect and prevent fraud in real-time and offline, but at the end of the day, the Nuvei platform is a decision support system, and your cooperation and actions are crucial to secure your processing account in the long term.

The purpose of this guide is to provide you with a smooth onboarding process that makes you aware of the risks involved in card-not-present (CNP) processing, as well as Nuvi’s products and services built from years of experience with mitigating risks.

The guide provides an overview of common terminology and regulations and describes your initial fraud screening profile that was customized for you during your onboarding process. Your initial profile detailed in this guide might differ according to the rules compatibility/efficiency and emerging fraud trends.

The guide includes the following topics:

Nuvei Services – Describes three types of services that help merchants assess the risk of a transaction and authenticate the cardholder to prevent chargebacks.

Transaction Types – A list of the most common transaction types with their descriptions processed in the Nuvei system.

Credits and Payouts – Describes credit restrictions using filters and payout restrictions that apply to Mastercard and Visa customers.

Fraud to Sale Programs – Explains what the “fraud to sale ratio of transactions” is and the Visa and Mastercard programs that reduce high fraud-to-sale ratios.

Compliance Programs – Describes Visa and Mastercard programs to protect customers from illegal and brand-damaging transactions.

Chargebacks – Describes chargeback type, official chargeback schemes and chargeback lifecycle in Visa/Mastercard, dispute process, contesting a chargeback, Chargeback Reason Codes, and chargeback documentation.

To learn more about risk services, contact us at RiskSupport@nuvei.com.